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Specialising in Scotland but operating throughout the UK, we offer a highly ethical and effective volume debt recovery service. This service incorporates an initial contact strategy, designed to encourage early customer engagement, followed by a fully managed outsourced litigation service and, where necessary, enforcement services typically focusing on attachment of earnings. We are part of the Walker Love Group of companies, which has been providing Sheriff Officer enforcement and Council Tax collection services since circa 1946. Our customer focussed compliance culture, is fully imbedded within our historic judicial appointment as Officers of Court, now fully aligned with the requirements of the FCA’s Consumer Duty regime. Our service delivery portfolio includes; traditional debt collection, utilising flexible and interactive contact modes and meticulous pre-litigation screening, to ensure that we are selecting the most appropriate cases for court action, outsourced litigation to a managed panel of expert Scottish Solicitors and a fully integrated enforcement service, utilising the intelligence obtained, in the course of our pre-litigation screening phase. We work very closely with our clients to assist them in understanding the full Scottish collection, litigation and enforcement journey. The process may be different from the rest of the UK, but when used properly, it offers real benefits in terms of recovery options and return on investment. Our approach to customer care and quality assurance is clearly demonstrated by our numerous third-party accreditations, including FCA Authorisation, CSA Company Accreditation, UKAS ISO 9001/ 27001 and the coveted Investors in People standard.
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