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For over 18 years First Locate have provided client branded and non branded customer care, payment and management solutions from a variety of large scale utility clients with particular specialism in high volume complex product environments. Sophisticated systems and integreated telephony across three contact centres based in the UK enables us to offer efficient and measurable BPO and White Label services. We undertake many complex tasks for our clients all of which require detailed product and service knowledge and a high degree of customer care and brand protection. Whatever your customer contact requirements, we will be able to offer a solution that meets or exceeds all of your expectations. Quite simply, we can take over any part of your Customer Service/BPO or collections process and offer improved efficiency and major cost reducations whilst exceedings your service requirements. At all times, your outsourcing requirements are serviced within a highly secure environment.
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