The Credit Services Association (CSA) is the sole national trade association in the UK representing organisations active in the debt collection and debt purchase industry. The CSA, which has a history dating back to 1906, has over 250 member companies which employ more than 11,000 people. Our diverse membership serves a wide array of clients including major financial institutions (such as banks and building societies), utility companies and government departments, and it includes specialist entities such as tracing agencies and law firms.
Does your business have unpaid invoices and would like to enquire about the services of a CSA member? Use our Member Directory to search for CSA members by services offered and location.
We have over 250 member companies based in the UK and internationally. Our members are active in the debt collection and debt purchase industry and companies range from large multinationals to small local businesses.
CSA membership is a cost-effective way to enhance your business’ credibility. The CSA has extensive knowledge of the industry and offer members guidance, staff training and events throughout the year.
One main reason why companies are members of our Association is the accreditation that comes with it - through membership you are recognised as an organisation that upholds a high standard of quality in our industry.
Through various reports and research papers, the Credit Services Association aims to engage policy-makers, support best practice and promote standards and the specialist skills our sector can bring to recoveries and the credit cycle.
Here you can find out about both upcoming CSA and third-party events. Some events may allow for online registration and the purchase of tickets.
As the voice of the collections industry, our vision is to build confidence in debt collection by making the process clear, easy-to-understand and less stressful for all those involved. The following pages cover a range of resources and information designed to help individuals better understand their situation, access support, and explore the options available to them when dealing with debt.
If you are a consumer and wish to contact us regarding one of our members or for any other information about the work of the CSA, please contact us via the listed methods.
Start-up businesses in the debt collection industry where debt collection, or ancillary services such as trace, is the primary source of revenue, but the company has less than two years’ trading history
Companies where debt collection, or ancillary services such as trace, is the primary source of revenue for the company
Affiliate membership incorporates all businesses that carry out the function of debt collection as a secondary activity in relation to their everyday business enterprise.
Debt collection is the primary source of revenue, but the company is registered in a country outside the United Kingdom.
A company which does not generate its income primarily from debt collection, but who is otherwise interested is assisting in the activity.
A company that provides credit and also debt recovery, but debt recovery does not constitute the majority revenue for the business. Examples of this would be a bank or building society.
Supplier membership is for a company or business that does not carry out debt recovery itself, but has either a product or service that can support the processes of a company in the debt collection industry.