Membership benefits

CSA membership is a cost-effective way to enhance your business’ credibility. The CSA has extensive knowledge of the industry and offers members guidance, staff training and events throughout the year.

One main reason why companies are members of our Association is the accreditation that comes with it - through membership you are recognised as an organisation that upholds a high standard of quality in our industry.

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CSA membership benefits

Compliance, guidance and access to the CSA Member Zone

CSA Members can register as many additional members of staff that they wish in order to grant them access to the CSA Member Zone area of the CSA website.

This exclusive member-only area contains a wealth of documents, guidance, event materials and other membership benefits.

Content includes guidance on:
Regulatory Updates Benefit Card
Regulatory updates
Consumer Duty Benefit card
Consumer Duty
Collections Practices Benefit Card
Collections practices
Data Protection Benefit Card
Data protection and cybersecurity
Complaints Benefit Card
Complaints
Debt Management Benefit Card
Debt management & vulnerability
Debt Advice Benefit Card
Debt advice
Financial Crime Benefit Card
Financial Crime
Plus more Benefit Card
Plus more...

Member exclusive events and discounted tickets

The CSA holds a number of events throughout the year, ranging from the free monthly online Virtual Members' Meetings to member-exclusive Regulation Roundtables. It also runs specialist workshops and dedicated meetings for different member categories. 
Virtual Members Meeting
CSA Virtual Events

Virtual Members' Meeting - Regular online meetings discussing latest industry development and updates from the CSA.

Specialist workshops - Past meetings include Consumer Duty sessions, communicating effectively with the Financial Ombudsman Service and building resilience.

CSA Supplier Member webinars - A series of free webinars presented by CSA Supplier Members to demonstrate their products and services.

Roundtable
Regulation Roundtables

An opportunity for CSA Members to discuss key compliance issues, exchange best practice and concerns, and collaborate on potential solutions. Topics covered can range from major compliance projects, like Consumer Duty, through to common day-to-day challenges. Unlike the monthly CSA Virtual Members' Meetings, the agenda of the Roundtables are shaped by our members through submitting topic requests ahead of the meeting.

UKCCC
UKCCC & CSA Awards reduced ticket prices

The award-winning UK Credit & Collections Conference (UKCCC) is the Credit Services Association's flagship annual event, bringing together professionals from across the collections and wider credit industry to discuss the most pressing issues faced by firms and their customers and stakeholders. The day concludes with the CSA Awards, recognising the dedication and commitment shown by firms, teams, and individuals working in our industry.

Discounted ticket prices are available for CSA Members, with SMEs who are members of the Association also eligible for further discounts.

Lobbying and consultations

As the voice of the collections and purchase industry, the CSA works extremely hard to communicate member views to key stakeholders, including regulatory bodies and government, with the aim of making legislation and regulation less burdensome and more proportionate for members, and enhancing awareness of the work that members do.

Our engagement with these stakeholders is often accomplished through direct meetings, where we will raise concerns, lobby for change and fight to shape regulation so that it does not prohibit members.

We also achieve these aims through responding to public consultations, where we will set out the concerns of members and highlight the action we believe should be taken. We encourage all members to have their say and alert us to any issues you feel need to be addressed.

Our recent publications:
2 min read
Collections trade body poses questions for the Government in modernising public sector collections

In a new discussion paper, the Credit Services Association (CSA), the UK trade body for the debt collection and debt...
1 min read
CSA report warns of “billion pound risks” to UK firm

The Credit Services Association (CSA), the UK trade body for the debt collection and purchase industry, has published a...
1 min read
How misinformation is harming consumers – new report

A new report from the Credit Services Association, the UK trade association for debt collection and purchase, is...

Access to member exclusive training

As well as being a well-established industry trade body, the CSA is also an award-winning learning and development specialist and an Approved Apprenticeship Training Provider. It supports its member firms, and employers in wider sectors to train, improve and assess their workforces in our specialist areas of credit, collections, compliance, counter-fraud, and debt advice. Our mission is to ensure that professionals working in our industry and related sectors have access to the best quality, up-to-the-minute training and development opportunities.

In 2017, we became an Approved Apprenticeship Training Provider, and our employer and apprentice feedback reviews are listed as “Excellent” and "Good" on the gov.uk website for apprenticeships.

We also offer the Collector Accreditation Initiative (CAI), an affordable online test to assess debt collectors’ knowledge and scope of understanding of compliance, enabling firms to mitigate regulatory risks and uphold the high standards of the CSA Code of Practice.

CSA Learning's Online Learning Modules are a suite of affordable and effective training resources to upskill collections staff at all levels, giving them instant, convenient access to high quality, flexible virtual training materials tailored to the needs of the individual and the business.

Find out more about CSA Learning's training solutions

The CAI
Online Learning Modules
Bespoke Learning Solutions
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