Credit Services Association

The voice of the collections industry

Who we are

The CSA is the trade association for the debt collection and the debt purchase industry. Our aim is to promote best practice and build confidence in the debt collection and debt purchase industry with customers, government and regulators – creating a sustainable future for the industry and focusing on three primary roles:

Engage

Representing members at the highest level with external stakeholders to highlight the work of members, to enhance the reputation of the industry, and to lobby for appropriate and proportionate regulation. 

Promote

Promoting excellence and integrity in standards and culture across the industry.

Support

Facilitating a collaborative environment to share best practice for further improvement and ongoing professionalism of the industry.

Our advocacy work

We publish a range of reports and discussion papers on the topics and issues facing our members, businesses, consumers and the wider financial services sector. Each report varies in output, providing education and guidance, promoting further dialogue, or offering a set of recommendations for consideration.  
modernising-public-sector-collections

Ten key discussions in the debate around modernising public sector collections

The CSA has set out ten challenges for how public sector recoveries and collections could evolve, to better support people in financial difficulty and improve outcomes for taxpayers. The paper is intended to spark constructive engagement across central and local government, regulators, advice bodies and the wider collections sector on what good practice should look like in modern, public sector debt recovery.

View the report

CSA News and blogs
Commercial collections across borders: reflections on the international situation

Chris Leslie: Apr 23, 2026

I recently attended a fascinating conference – the International Association of Commercial Collectors (IACC) conference – which was held in the USA last week. There were so many jurisdictions...
FCA Regulatory Update from UKCCC 2025 - Summary

Chris Tynemouth: Apr 15, 2026

On 11 September 2025 John Wightman, Head of Consumer Finance at the Financial Conduct Authority (FCA) provided a Regulatory Update at the CSA's UK Credit & Collections Conference (UKCCC). The FCA has...
CSA work with Samaritans to provide new free online learning module

Chris Tynemouth: Apr 15, 2026

With Wednesday 24 July being ‘Samaritans Awareness Day’, the Credit Services Association (CSA) is pleased to launch a short online learning module aimed at helping debt collection agencies give their...