As well as being a well-established industry trade body, the CSA is also an award-winning learning and development specialist and an Approved Apprenticeship Training Provider. It supports its member firms, and employers in wider sectors to train, improve and assess their workforces in our specialist areas of credit, collections, compliance, counter-fraud, and debt advice. Our mission is to ensure that professionals working in our industry and related sectors have access to the best quality, up-to-the-minute training and development opportunities.
In 2017, we became an Approved Apprenticeship Training Provider, and recently completed our second Ofsted inspection. The inspection report, published on 14 April 2026, recognised that CSA has developed “demanding and relevant curriculums in partnership with employers and sequences learning effectively so apprentices build the knowledge and skills they need in their roles”. Our employer and apprentice feedback reviews are listed as “Excellent” and "Good" on the gov.uk website and our current apprentice achievement rate sits at 72.9% compared to 65.4% national average.
We also offer the Collector Accreditation Initiative (CAI), an affordable online test to assess debt collectors’ knowledge and scope of understanding of compliance, enabling firms to mitigate regulatory risks and uphold the high standards of the CSA Code of Practice.
CSA Learning's Online Learning Modules are a suite of affordable and effective training resources to upskill collections staff at all levels, giving them instant, convenient access to high quality, flexible virtual training materials tailored to the needs of the individual and the business.
