Oriel Collections Ltd

CSA Member #520 Member since September 2006

About

We resolve payments due for 120+ clients in 30 industry sectors majoring in Utilities, Loan Finance, Insurance, Education, Healthcare, and Professional Services. Authorised and regulated by the FCA, we maintain very high professional standards, holds a ISO27001 certification by a UKAS Accredited body and certification to the CSA's Collectors Accreditation Initiative. We also manage payment plans for thousands of students who register to use our FlexEd service and we offer similar staged payment solutions to a range of businesses who want to manage their cash flow more effectively by using one of our FlexPay brands. For some of our collections clients, we provide white-label services and additional inbound call-centre capacity on a variety of fee structures. All clients, regardless of sector or type of service, benefit from superb crystal reporting, dialler MI, volume trace and data segmentation and enrichment. We also provide volume legal and field collection services, all managed, as with accounts at every stage of the collection journey, via our secure REGAIN Client Web portal offering multiple client user functionality.

Trading Styles

Oriel, FlexPay, FlexEd

Services Offered

  • Business Process Outsourcing (BPO)
  • Call Centre Support
  • Credit Control
  • Debt Collection
  • International Collections
  • Liquidation Book Debt Recovery
  • Litigation
  • Small and Ad Hoc Collections
  • Tracing

Types of Debt Handled

  • Credit Agreements
  • Business to Business
  • Gym Membership
  • Utility
  • Council Tax
  • Telecoms
  • Rent
  • Mortgage (inc shortfall)

Outsourced Services

  • Business Process Outsourcing (BPO)
  • Call Centre Support
  • Debt Collection
  • International Collections
  • Litigation
  • Status Enquiries and Company Searches
  • Tracing

Additional BPO Services

  • Credit Control
  • White Label Servicing