Industry regulators & arbitrators

There are a number of regulators that have an impact on the debt collection sector, either because they directly regulate some of our members or because they make rules that creditors (banks/utility companies/phone companies for example) have to comply with, which has a knock-on effect on the debt collection companies they use.

Below is a list of the most common regulators that have an impact on the debt collection sector. We have also produced a useful infographic to illustrate this. There are also organisations that can help with complaints if you have been unhappy with the response you have received to a complaint.

As we explain in the Your Rights section, the jurisdiction for these regulators and ombudsmen organisations is not always straightforward, so you might need to speak to them to understand whether they can help you. Alternatively, the advice organisations listed in the Help with your Finances section might also be able to help you understand which regulator or ombudsman is in a position to help you.