The session will explore best practice for identifying and engaging with customers who have language barriers.
About This Event
The session will explore best practice for identifying and engaging with customers who have language barriers. Attendees will hear from Citizens Advice and PayPlan about their experience of adapting processes to better engage people with language needs, including how to signpost customers to debt advice effectively.
Attendees will also hear from the Association of Translation Companies and LanguageLine about the support and solutions available to firms, including the role that AI may play in helping to address language barriers.
The session will also include a Q&A and is ideal for anyone looking to improve or adapt their firm’s processes for language needs, and to strengthen customer engagement. Specifically, the workshop is designed for:
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Customer support teams
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Vulnerability leads
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Compliance professionals
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Operational managers
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Collections and recoveries teams
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Creditor and debt collection organisations seeking to improve accessibility and customer engagement