About This Event
Develop your negotiation and influencing skills with this practical 1 hour session for professionals working in credit and collections. Explore how effective listening, preparation and clear communication can help you understand customers’ needs and build realistic agreements.
Attendees will learn how to assess alternatives and work towards fair, sustainable outcomes, with particular attention to vulnerable customers and the expectations of Consumer Duty.
The session will also introduce key influencing techniques and the PROVE model, helping you build rapport and apply these skills in your day-to-day role.
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