CSA Digital Academy Workshop: Using complaints to raise standards: Learning, insight and culture

Presented by CSA tutor, Zoe Wildey, this workshop will cover: 

• Learning, insight and culture

• Root cause analysis

• Mi and reporting

• Embedding learning from complaints

• Complaints culture 

This series of complaints workshops are an excellent opportunity to help understand complaints fundamentals and deepen your understanding. These workshops also give attendees direct, live access to our expert tutors to ask questions, and ensure your approach to complaints is both compliant and effective.