Your BNPL Authorisation Is Filed: Is Your Operation Ready, or Just Your Permissions?

In this session you will get clear answers to three questions every COO and Head of Compliance should be asking right now:

• Can your platform produce a CONC 7.20-compliant missed-payment letter today, by configuration, not code release?

• If a customer disclosed vulnerability to a call centre agent yesterday, can you prove the complaints team saw the flag this morning

• Can you generate the audit pack for a FOS complaint at £650 a case against a sub-£100 average transaction without a manual reconstruction exercise?