CSA Learning & Development
CSA LEARNING

CSA Digital Academy

Learning for everyone everywhere

The online learning hub for credit and collection firms looking to develop new skills with staff at all levels.

Popular Learning Solutions

Managing Compliance

This module is designed to provide insight into the policies, procedures and the framework used to ensure compliance standards are followed.


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Collector Accreditation Initiative (CAI)

An affordable way to assess debt collectors’ knowledge and scope of understanding of compliance.


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Consumer Duty online training module

This offers users an interactive and accessible learning resource to assist with their understanding of the Consumer Duty.


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Collector Accreditation Initiative (CAI)

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The CAI online test is an affordable way to assess debt collectors’ knowledge and scope of understanding of compliance, enabling firms to mitigate regulatory risks and uphold the highest standards of the CSA Code of Practice.
Learn more about the CAI Contact us to enrol CAI login

Collections Learning Initiative (CLI)

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Available to both CSA members and non-members, the CLI is an affordable and effective way to upskill collections staff at all levels, giving them instant, convenient access to high quality, flexible virtual training materials tailored to the needs of the individual and the business.
Find out more about the CLI Register now Request free trial

Online Courses


Administration
Commercial Debt
Supporting Organisations
Understanding Customers
Managing Compliance

 Customers
in Vulnerable
Situations
 Working in
the Debt Collection
Industry
 Legislation and Regulation that Governs the Debt Collection Industry
Consumer Duty

 Cybersecurity
for Financial
Services

City & Guilds Working in Financial Services qualification (Debt Collection route)

This specialist qualification provides structured learning that aligns with FCA expectations, ensuring that collections teams have the knowledge and skills needed to conduct fair and accurate affordability assessments, recognise and appropriately respond to vulnerable customers, apply proportionate and ethical debt collection practice and ensure compliance with Consumer Duty and regulatory requirements.
Learn more about the Financial Services Qualification
  • Credit Services Association Limited
  • Registered in England and Wales No. 00089614

  • CSA (Services) Ltd
  • Registered in England and Wales No. 05055685

  • Registered address:
  • 2 Esh Plaza
  • Sir Bobby Robson Way
  • Great Park
  • Newcastle upon Tyne
  • NE13 9BA