This short video demonstrates how users of the module progress through the interactive course.
CSA LEARNING
My colleagues and I thought this was an excellent online course which gave an interactive insight to the understanding of Consumer Duty. The course was well presented, easy to follow and engaging throughout.
I genuinely was impressed how well the course was put together and delivered. The exam and study materials were clear and I’ve come away with a lot of ideas for our own internal company procedures. They’ve removed a lot of the technical jargon and made it very easy to understand. Well worth doing the course even if you think you’re up to date with the new legislation!
I thought the course was excellent and just at the right level for the intended audience. I particularly liked the telephone role-play example as it was a typical conversation we hear and helps highlight the areas that need particular focus to ensure we’re achieving fair outcomes.
This short video demonstrates how users of the module progress through the interactive course.
The CSA Consumer Duty online training module offers users an interactive and accessible learning resource to assist with their understanding of the Consumer Duty and how it can be applied in their role.
The user works through the module online at their own pace through a mixture of video content and interactive elements.
"My colleagues and I thought this was an excellent online course which gave an interactive insight to the understanding of Consumer Duty. The course was well presented, easy to follow and engaging throughout".
Karen Kent, Change Finance Ltd
"I genuinely was impressed how well the course was put together and delivered. The exam and study materials were clear and I’ve come away with a lot of ideas for our own internal company procedures. They’ve removed a lot of the technical jargon
and made it very easy to understand. Well worth doing the course even if you think you’re up to date with the new legislation!".
Laura Martin, Credit Limits International Ltd
"I thought the course was excellent and just at the right level for the intended audience. I particularly liked the telephone role-play example as it was a typical conversation we hear and helps highlight the areas that need particular focus to ensure we’re achieving fair outcomes."
Chris Garner, Risk & Compliance Manager (Restons Solicitors)
