CSA LEARNING
The Credit Services Association (CSA) is the only national trade association in the UK for organisations active in the debt collection and purchase industry. Our membership employs over 9,500 people, acting on behalf of a large and diverse range of creditors such as banks and utility companies, and includes specialist organisations such as tracing agencies and law firms.
As well as being a well-established industry trade body, the CSA* is also an award-winning learning and development specialist and an Approved Apprenticeship Training Provider. It supports its member firms, and employers in wider sectors to train, improve and assess their workforces in our specialist areas of credit, collections, compliance and counter-fraud.
Our mission is to ensure that professionals working in our industry and related sectors have access to the best quality, up-to-the-minute training and development opportunities.
In 2017, we became an Approved Apprenticeship Training Provider (you can find us on the Register of Apprenticeship Training Providers here) and we are also an accredited centre for Functional Skills Assessment. We were proud to have recently achieved the highly sought-after Ofsted GOOD rating, which endorses our work to teach a challenging curriculum and highlights our culture of high expectations, high standards of integrity, and professional behaviour. We hold an Excellent rating from employers and a Good rating from apprentices following reviews** – you can view the reviews here.
We champion collections and debt purchase as a highly regarded profession that offers attractive and rewarding career opportunities for all.
Our dedicated Learning and Development team can offer everything from strategic consultancy on your workforce strategy, to specialist apprenticeships and individual virtual training modules on specific skills required by collections staff.
We also offer the Collector Accreditation Initiative (CAI), an affordable online test to assess debt collectors’ knowledge and scope of understanding of compliance, enabling firms to mitigate regulatory risks and uphold the high standards of the CSA Code of Practice.
The Collections Learning Initiative (CLI) is an affordable and effective way to upskill collections staff at all levels, giving them instant, convenient access to high quality, flexible virtual training materials tailored to the needs of the individual and the business.
*CSA (Services) Ltd is a subsidiary of the Credit Services Association (CSA).
**As of February 2025.
