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Student testimonials

Student testimonials

"I am a massive advocate of the Level 2 programme. It provides people with an industry specific qualification and trains them in every operational area of our business. It has been a great success from a people point of view with the added commercial benefits as well."

- Chris Shaw, L&D Manager, CSA member company


 "CSA compliance essentials is a one stop shop to key compliance changes and highlights. It helps me keep up to date with factors that could potentially impact my firm and its clients and customers, saving me lots of time having to complete research myself."

- Hayley Crombleholme, CSA member company


“We have incorporated the CAI examination within our Annual Regulatory Training Programme; it comes at the end of the year’s curriculum and consolidates all the learning from the year. It has proven to be an excellent benchmark process to allow us to measure the effectiveness of our internal courses as well as providing an industry-recognised certification for our staff."

- Alan MacDonald, Head of People and Culture, CSA member company


"By having staff members participate in the CAI this allows us, as an organisation, to measure through an external provider - the CSA - the quality of our internal training whilst also providing staff with an online external test of their knowledge and competency."

- Jonathan Lewis, Director of Debt Collection Services, CSA member company

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA