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Student testimonials

Student testimonials

"I am a massive advocate of the Level 2 programme. It provides people with an industry specific qualification and trains them in every operational area of our business. It has been a great success from a people point of view with the added commercial benefits as well."

- Chris Shaw, L&D Manager, CSA member company


"We have found the CSA Level 3 qualification to be of benefit on many levels. It gives our organisation credibility with our clients, regulator and external parties looking to partner with us. It gives our team members increased knowledge which builds confidence and credibility."

- Chris Nowland, L&D Manager, CSA member company


"The L5 Diploma in Compliance Risk Management has been both challenging and enjoyable in equal measure.

As a significant part of our industry faces one of its biggest regulatory changes in recent history, this course has helped provide a theoretical and practical understanding of our ongoing compliance obligations. It has also given a wider perspective in relation to both the political and economic environment within which we operate.

The course has provided significant professional development and the increased knowledge is being put to good use within our business."

- Sarah Kemp, CSA Level 5 Diploma student


"Our group was well supported by the professionals from the CSA along with the experienced tutors whom made learning fun, and who were very approachable, supportive and knowledgeable. The monthly sessions were relevant and structured.

Additional support groups on LinkedIn and the CSA e-Learning Academy helped our group to keep in touch and support one another."

- Lesley Wilson, CSA Level 5 Diploma student


“We have incorporated the CAI examination within our Annual Regulatory Training Programme; it comes at the end of the year’s curriculum and consolidates all the learning from the year. It has proven to be an excellent benchmark process to allow us to measure the effectiveness of our internal courses as well as providing an industry-recognised certification for our staff."

- Alan MacDonald, Head of People and Culture, CSA member company


"By having staff members participate in the CAI this allows us, as an organisation, to measure through an external provider - the CSA - the quality of our internal training whilst also providing staff with an online external test of their knowledge and competency."

- Jonathan Lewis, Director of Debt Collection Services, CSA member company

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775

F: 0191 236 2709


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA