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Certificate in Consumer Debt Collection (CertDC)

Covid-19 - Member Information

Programme overview

(In partnership with The London Institute of Banking and Finance)


The CSA is an approved Training Provider specialising in Credit and Collections, and Compliance and Risk. As the Trade Body for the Debt Collection Industry we are committed to driving up industry standards and supporting careers across the sector.

Our courses are designed and delivered by a team of financial services, risk and compliance professionals, who combine extensive industry knowledge and understanding with highly developed training, coaching and assessment expertise.


Length of course

  • Up to 12 months (including exam)


Remote delivery model

  • 8 Webinars/video classes
  • Monthly remote coaching sessions (Full Cert)


Tutor marked assignments

  • Business legislation and Regulators
  • Consumer Action Groups
  • Insolvency and options
  • Debt collection options



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Module 1

  • Historical development of the Debt Collection Industry
  • Consumerism
  • Credit
  • Consumer Credit


Module 2

  • Types of credit
  • Types of debt
  • Lending, debt and growth
  • Debt solution
  • Financial exclusion
  • Different types of businesses in the industry


Module 3

  • Legislation
  • Regulators
  • Legislation that impacts the industry
  • Loan cycle
  • 3rd parties
  • Debt – Secure and unsecure


Module 4

  • Consumer action groups
  • Outsourcing – Debt sale and purchase
  • Arrears and defaults
  • Technology in collection
  • Business types
  • Regulated and unregulated borrowing
  • Financial Conduct Authority - Principles of business


Module 5

  • Legislation
  • Regulators
  • Options for insolvent consumers and businesses


Module 6

  • Financial exclusion
  • Vulnerable customers
  • Mental health
  • Negotiation and influencing
  • Non regulatory rules and guidelines on debt collection


Module 7

  • Impact of legislation on debt collection
  • Insolvency
  • Approach to debt collection
  • Tailoring approaches to debt collection


Module 8

  • Compliance
  • Customer Service Skills
  • The impact of failure to pay


Learn more

To learn more about this course please contact us:

T: 0191 217 3073


Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA