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News & blogs: Press releases

CSA Launches New People Development Conference for 2020 National Apprenticeship Week

25 November 2019   (0 Comments)

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, is launching a new Learning and Development Conference, hosted on 4 February 2020 in Leeds, which will focus on championing people development.

The conference will bring together learning and development managers, HR professionals, industry leaders, and in-house collection teams, as well as current CSA apprentices and their employers.

It is being launched to help share knowledge and insight on industry-related qualifications, as well as specific development and changes to apprenticeships. It coincides with the 13th annual National Apprenticeship week 2020 taking place between 3 and 7 February 2020.

Fiona Macaskill, Head of Learning and Development at the CSA, says the Association aims to give businesses the confidence and support to embrace professional development: “We want to encourage employers within the collections and wider financial services sector to see the value of championing people development – the value it can bring to the individual, the workforce and the business,” she explains. “Through the conference, we hope to give them meaningful advice on how to get the best out of their staff, and how to put the best in from a culture and leadership perspective.”

Part of the conference will reflect the theme of National Apprenticeship Week 2020 to ‘Look Beyond’ says Fiona: “We’ll continue to encourage employers to ‘look beyond’ traditional hiring routes to see the talent and diversity that can be brought into their workforce by employing apprentices; and we’ll also be promoting collections as a credible career path into Financial Services.”

The conference programme will offer a host of expert speakers from a number of disciplines with separate streams covering ‘Leadership and Culture’, ‘Apprenticeships and Professional Development’, Wellbeing and Mental Health in the Workplace’.

The CSA is a Registered Approved Apprenticeship Training Provider, providing collections and compliance and risk apprenticeships to the wider financial services community as well as government and the public sector. Its Learning and Development department has also recently picked up a number of awards for its work in the sector including Excellence in Training at Credit Strategy’s Collections and Customer Services Awards, and a Skills Development Award at the Trade Association Forum’s Best Practice Awards 2019.

The CSA is currently delivering 200 apprenticeships across 75 organisations, including major industry players, well-known PLCs and government bodies, with the first successful learners completing their programme in Autumn 2019.

The CSA Learning and Development Conference will be held at Cloth Hall Court in Leeds city centre. The trade body has also produced a video to illustrate its work in this area. Watch here.


CSA Learning & Development Conference


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Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA