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News & blogs: Press releases

CSA celebrates first batch of successful apprentices

18 September 2019  

Following months of hard work, the first apprentices undertaking their training on Apprenticeship Standards delivered by the Credit Services Association are celebrating their success. 
A first for CSA Apprenticeship training has come from Stephanie Moss, from H&T Pawnbrokers – a CSA member and apprenticeship levy paying employer. Stephanie completed a Level 3 Compliance Risk Officer Standard for her apprenticeship and is the first person to pass her End-point Assessment with a distinction.
Also successfully passing their Level 3 Compliance Risk Officer Standard are: Alma Treliving from Insure the Box, and Callum Tonks and Dominic McDonald from Wesleyan, a specialist financial services provider.
The CSA is currently delivering 150 apprenticeships across 50 organisations, including major industry players, well-known PLCs and government bodies. Following an Ofsted report which highlighted the CSA’s apprenticeship programmes for how they are successfully contributing to the professionalisation of the debt collection and purchase industry, the CSA will be continuing to recruit new apprentices without restriction. 
Fiona Macaskill, Head of Learning and Development at the CSA says: “The completion of the first Apprenticeship Standards is a significant milestone for us. We are delighted to see our first successful learners complete their programme and wish them every success in their careers going forward.
“Whilst celebrating the achievements of our apprentices,” Fiona continues, “We also congratulate the passion and commitment of our training team, and the work that carries on in the background, from our L&D team at the CSA, to ensure that our apprentices are fully supported throughout the delivery of each standard.”  
The CSA has also been shortlisted for Excellence in Training in the CCS Awards. These awards, which will be announced 16 October 2019, recognise success in Collections and Customer Service.


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Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
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Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA