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News & blogs: Press releases

CSA introduces revised Code of Practice at House of Commons launch event

11 July 2017  

The Credit Services Association (CSA), the voice of the UK debt collection and purchase industry, has revised and relaunched its Code of Practice to incorporate new Principles of Business. An implementation date of 1 January 2018 has been set for the new Code.

The new revised Code continues to promote best practice in terms of collections activity, and also details what the CSA expects of its members in terms of their business set-up, financial stability, employing people with the right skills, staff training, and most importantly, how they treat all customers fairly.

The CSA Code of Practice, first introduced in 1985, has over the years been through a considerable transformation. The Code was used by the Office of Fair Trading (OFT) to produce its own Debt Collection Guidance in 2003, which was further updated in 2006 and 2011 with strong influence from CSA. The Guidance now forms the basis of the FCA’s CONC rules.

The Code’s aim has always been to promote best practice in debt collection and across the debt purchase arena, regardless of the type of debt. However, with the introduction of the FCA’s regulation of consumer credit, a number of CSA member firms fell outside the FCA’s regime due to the specialist services they offer such as collection of utility or commercial debt.

“This meant that there was a vacuum in terms of consistent regulation and rules for that group of the membership, and we wanted to fill that space to ensure fair customer outcomes and a more even playing field,” said Sara de Tute, Board Director (Compliance) for the CSA.

“As the industry has evolved, so has our Code, and with the release of this new version we have incorporated elements of the FCA’s regulatory framework by introducing new Principles of Business and adding context and industry relevance to these Principles.”

Speaking at a formal launch at the House of Commons on 5 July, to coincide with a members’ Compliance Meeting held on the same day, John Ricketts, President of the CSA, said that the Code will continue to help drive standards: “The Code reinforces all elements of best practice,” he adds, “which in turn provides a high level of confidence for our members’ clients, their prospective clients, regulators, consumers and industry stakeholders.”

The launch was attended by Members of Parliament, Members of the House of Lords, as well as senior representatives from debt advice charities, the Regulators, the media and CSA Board Directors.

Further details of the new Code will be discussed with CSA members at a future webinar.

An implementation date of 1 January 2018 has been set for the new Code.


CSA Code of Practice


Pictures from the launch event

CSA Code of Practice launch


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Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
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NE13 9BA Map

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Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA