News and Blogs

Collections trade body poses questions for the Government in modernising public sector collections

Chris Tynemouth — Thu, 23 Apr 2026 21:29:47 GMT

In a new discussion paper, the Credit Services Association (CSA), the UK trade body for the debt collection and debt purchase sector, has set out ten challenges for how public sector recoveries and collections could evolve, to better support people in financial difficulty and improve outcomes for taxpayers.

CSA report warns of “billion pound risks” to UK firm

Chris Tynemouth — Thu, 23 Apr 2026 21:18:33 GMT

The Credit Services Association (CSA), the UK trade body for the debt collection and purchase industry, has published a new report highlighting the rising scale, complexity and cost of cyber security risks facing its members, urging them to prioritise resilience as a core operational and governance responsibility.

Commercial collections across borders: reflections on the international situation

Chris Leslie — Thu, 23 Apr 2026 20:54:53 GMT

I recently attended a fascinating conference – the International Association of Commercial Collectors (IACC) conference – which was held in the USA last week. There were so many jurisdictions represented, each with their own particular rules and regulations, though for the most part, as in the UK, the financial regulator tends to focus predominantly on consumer credit matters. Nevertheless, I came away having gleaned at least a dozen lessons and observations, some more straightforward than others:

Apprenticeship Update: Autumn Budget 2025 - What it means for Members

Harvey Watson — Thu, 23 Apr 2026 20:01:41 GMT

Leveraging apprenticeship reforms can help you, as CSA members, build capability, boost compliance, and manage emerging skill gaps in areas like operations, consumer duty, and dealing with the most vulnerable in society.

How misinformation is harming consumers – new report

Chris Tynemouth — Wed, 15 Apr 2026 20:46:48 GMT

A new report from the Credit Services Association, the UK trade association for debt collection and purchase, is calling on the Government and Information Commissioner to turn the tables on online ‘finfluencers’ who give false advice to unsuspecting consumers, including those already facing significant problem debt. The new report has found that one of the biggest issues facing these consumers is searching online for trustworthy help and understanding what steps to take to resolve their situation.

FCA Regulatory Update from UKCCC 2025 - Summary

Chris Tynemouth — Wed, 15 Apr 2026 19:20:12 GMT

On 11 September 2025 John Wightman, Head of Consumer Finance at the Financial Conduct Authority (FCA) provided a Regulatory Update at the CSA's UK Credit & Collections Conference (UKCCC). The FCA has now released a summary of this update:

CSA and Lowell win training award

Harvey Watson — Wed, 15 Apr 2026 16:53:35 GMT

The Credit Services Association (CSA), the only national trade association in the UK for organisations active in the debt collection and purchase industry, and Lowell, a leading debt collection company and long-standing CSA member, have jointly won the Excellence in Training award at the Collections and Vulnerability Awards 2025.

Winners announced for the 2025 CSA Awards

Chris Tynemouth — Wed, 15 Apr 2026 16:17:59 GMT

The winners of the 2025 CSA Awards, which is hosted as part of the trade body’s annual conference – the UK Credit and Collections Conference (UKCCC) In association with Data on Demand - have been announced following a live event held at Radisson Blu Manchester Airport, on Thursday 11 September.

CSA new free online learning module

Chris Tynemouth — Wed, 15 Apr 2026 16:01:17 GMT

With Wednesday 24 July being ‘Samaritans Awareness Day’, the Credit Services Association (CSA) is pleased to launch a short online learning module aimed at helping debt collection agencies give their frontline staff the latest tips and advice about how to appropriately conduct sensitive conversations with individuals in vulnerable circumstances.