UKCCC AGENDA

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Hotel lobby

Report to the CSA registration desk upon arrival to collect your conference pass.

 


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Stephenson Suite

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John Ricketts, CSA President - view speaker bios

CSA President John Ricketts welcomes delegates to the 2019 UKCCC.


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Stephenson Suite

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Lexi Mills, CEO (Shift6) - view speaker bios


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Stephenson Suite

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David Blunt, Head of Conduct Specialists (FCA) - view speaker bios


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Northumbrian

CONSUMER AND STAKEHOLDER PERCEPTIONS ONLINE - SPEAKING THEIR LANGUAGE TO AID POSITIVE ENGAGEMENT

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Steve Coppard, Cabinet Office - view speaker bios

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Helen Gill, Engage Comms - view speaker bios


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Paul Jenkins, Wescot - view speaker bios

Stream sponsor:
qualco



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Rocket

MONEY MERRY-GO-ROUND - FINDING A SOLUTION TO THE CURRENT DEBT ADVICE FUNDING MODEL

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Rachel Duffey, PayPlan - view speaker bios


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Brian Holland, RBS - view speaker bios


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Bruce McLaren, Intrum - view speaker bios

Stream sponsor:
lowell


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Planet

DELVING BENEATH THE SURFACE - KNOWING YOUR CUSTOMER AND THEIR COMPLAINT (WORKSHOP)

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Sarah Lawrence & Caroline Wells, CWSL Training - view speaker bios

Stream sponsor:
lantern


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Locomotion 1

BALANCING BUSINESS COLLECTIONS AND CLIENT RELATIONS

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Victoria Herd, Hilton-Baird Collection Services - view speaker bios
Stream sponsor:
fathom


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Locomotion 2

ADARE 11.30 - 11.40

COMPUTERSHARE 11.45 - 11.55

FIRST DATA 12.00 - 12.10

Stream sponsor:
adare


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Northumbrian

OPEN BANKING FOR GOOD (OB4G) - THE THREE KEY CHALLENGES

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Gareth McNab, Nationwide - view speaker bios

Stream sponsor:
qualco



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Rocket

FCA REGULATORY WORKSHOP AND OPEN FORUM

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Polly Ashford & Dominic Middleton, FCA - view speaker bios

Stream sponsor:
lowell

 



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Planet

REGULATED REPORTING AND THE MEANING OF YOUR DATA

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James Penn, Kompany - view speaker bios

Stream sponsor:
lantern


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Locomotion 1

RE-IMAGINING DEBT IN COUNCIL TAX COLLECTIONS - USING DATA AND PUTTING POLICY IN PRACTICE

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Claire Horton & Neil Munslow, Newcastle City Council - view speaker bios

Stream sponsor:
fathom


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Locomotion 2

HOSTCOMM 12.15 - 12.25

INVESTOR IN CUSTOMERS 12.30 - 12.40

PAY360 12.45 -12.55

Stream sponsor:
adare


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Exhibition area 1 and 2




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Northumbrian

CULTURAL CHANGES FOR TECHNOLOGICAL PROGRESS

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Martin O'Donnell, DebtStream - view speaker bios


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JT Singh, Esendex - view speaker bios


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Guy Statter, Qualco - view speaker bios

Stream sponsor:
qualco



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Rocket

SM&CR - ARE YOU READY? PROPORTIONATE AND COST-EFFECTIVE SOLUTIONS

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Dan Ridler, BCS Consulting - view speaker bios

Stream sponsor:
lowell


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Planet

DE-STRESSING AFTER DIFFICULT CALLS - MANAGING EMPLOYEE WELL-BEING AND MENTAL HEALTH IN THE WORKPLACE

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Dean Howes, Warwick University - view speaker bios

Stream sponsor:
lantern


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Locomotion 1

PACE - A MONEY & PENSIONS SERVICE PILOT TO IMPROVE THE DEBT CUSTOMER JOURNEY

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Gary Kernaghan, Money & Pension Service - view speaker bios

Stream sponsor:
fathom


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Locomotion 2

UKGLOBAL 14.00 - 14.10

WORKSMART 14.15 - 14.25

XACTIUM 14.30 - 14.40

Stream sponsor:
adare


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Stephenson Suite

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Maxim Dobrov, (Hiscox) - view speaker bios