Programme & speakers

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2019 full programme coming soon

The UK Credit & Collections Conference (UKCCC) offers delegates the opportunity to tailor their conference experience to suit their business needs. In addition to plenary sessions, delegates can choose to attend presentations and workshops delivered by expert speakers across five specific streams covering various topics relevant to the industry.

A list of confirmed speakers can be found further down this page.


    2019 Programme

    The full programme from the 2019 will be released shortly. The programme will commence at 09.30 and conclude at 16.15.



    2019 Breakout Streams:

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    2019 keynote presentations:

    • Conference keynote:
      Technology, language and business: Bridging the gap between young and mature generations. Lexi Mills
    • Regulatory keynote:
      Culture, business models and how this links to FCA's portfolio approach to supervision. David Blunt, Head of Conduct Specialists (FCA)


    • Expert panels to cover:

    • Cyber security - minimising data risk and realising the cost of the clean up.
    • Debt Advice Funding
    • Mental health in the workplace


    • Additional topics to include:

      Debt management review / Remediation / Regulatory visits / SM&CR workshops / Online courts / Fintech, comms and ethics / Credit control and use of agencies / Balancing business collection and client relations / Consumer vs commercial - what's the difference and where do you draw the line? / Managing online consumer and stakeholder perceptions / National Cyber Security Centre - Cyber insights for businesses / Council tax collections - looking at data policy in practice



 2019 keynote Speakers


 Additional confirmed speakers: