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CSA Supplier webinar: How to support your customers after Covid-19 (Noble Systems)
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CSA Supplier webinar: How to support your customers after Covid-19  (Noble Systems)

This series of CSA webinars offer members the opportunity to explore the products and services of our Supplier Members. Supplier Members will each present a free 30-minute webinar to talk about their products and the benefits they could potentially bring to CSA member businesses.

28/05/2020
When: Thursday, 28 May2020
10:00
Where: United Kingdom
Contact: Mark Buckley
0191 217 3073

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Host: Noble Systems

Presenters: Kevin Ellis, Account Director and Geoff Donnelly, Strategic Solutions Director (Noble Systems)

In these turbulent times, public health is clearly the priority, but when Covid-19 stabilises, the global economy could be the next to fall. Millions of people are concerned about their finances, the shock impact of the virus has already taken its toll with self-employed and small-business owners hit particularly hard. As payment holidays and government-backed furlough schemes come to an end, redundancies are set to increase and those affected will have to file for bankruptcy or insolvency as their debt problems spiral.

This 30-minute webinar will provide solutions to help you reach your customers by providing a robust framework for a proactive contact strategy. We’ll be talking about measures you can put in place to help your team achieve more right party contacts, to sensitively communicate and ultimately put plans in place to collect owed debts.

Noble Systems has over 30 years’ experience in the debt/collections sector and on this webinar our solutions experts will share best practices for managing debtor data and provide tips and tricks that you can implement within your contact centre/collections department today. We’ll cover ways to ensure the customer experience is as painless as possible and also look at ways to align it to agent satisfaction.

Topics to be covered include:

  • Understanding and managing vulnerable customers
  • Delivering proactive customer engagement
  • Creating a dynamic contact strategy to reach more right party contacts
  • Improving your customer experience with AI

Register now

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775

E: info@csa-uk.com

Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA

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