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CSA Supplier webinars: Customer Experience - A Business Necessity
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CSA Supplier webinars: Customer Experience - A Business Necessity

This series of CSA webinars offer members the opportunity to explore the products and services of our Supplier Members. Supplier Members will each present a free 30-minute webinar to talk about their products and the benefits they could potentially bring to CSA member businesses.

10/10/2019
When: Thursday, 10 October 2019
11:00
Where: United Kingdom

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This series of CSA webinars offer members the opportunity to explore the products and services of our Supplier Members. Supplier Members will each present a free 30-minute webinar to talk about their products and the benefits they could potentially bring to CSA member businesses.

Webinar description:

Customer experience should be the focus of every Board. In fact, financial services firms now have to provide clear evidence that the customer is at the heart of the business to comply with regulations such as the Senior Manager and Certification Regime (SM&CR). The buck may stop with the Board, making them individually accountable for any actions that impact on the customer, but the responsibility runs throughout the organisation and reaches every employee.

However, thinking of the customer at every opportunity shouldn’t just be done because it is regulated – improving your customer experience and, in doing so, increasing customer value; reducing costs and enhancing employee motivation isn’t just an obligation it makes sound business sense.

What does that mean for firms operating in the Credit and Collections industry?

Investor in Customers (IIC) have been experts in customer experience for more than 12-years, surveying over 3 million customers about what they feel about the service they receive and comparing that with the attitudes of the employees and senior managers of the 300+ companies that provide those services. Working with the CSA, we have identified best practice across a number of member firms which we will highlight in our joint webinar explaining the techniques to employ to develop an effective CX programme and how you can demonstrate your commitment to putting customers at the heart of your business.

Please join us for this insightful look at how you can create a competitive advantage through treating customers fairly.

 

Register now

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

fenca iic

ppc

T: 0191 217 0775

F: 0191 236 2709

E: info@csa-uk.com

Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA

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