An upcoming series of CSA webinars will offer members the opportunity to explore the products and services of our Supplier Members.
Supplier Members will each present a free 30-minute webinar to talk about their products and the benefits they could potentially bring to CSA member businesses.
Title: How chatbots can handle up to 85% of customer service enquiries 24/7
Chatbots are not a thing of the future or the preserve of very wealthy companies with deep pockets. They are already enabling companies of all sizes to engage greater numbers of customers, reduce costs, and deliver better customer service.
Chatbots are also not limited to just messaging with natural language voice functionality enabling them to make and answer calls.
In this webinar, through live demos and the sharing of our experience building chatbots for our clients, we will equip you with everything you need to know to quickly start improving debt recovery with a chatbot.
Topics that will be covered:
- The benefits of chatbots tailored to businesses of different sizes.
- Key features and different chatbot technologies.
- Practical research findings on how customers are using chatbots.
- How to design winning conversations whether you are interested in FAQs, problem solving, negotiation, or sales.
Hostcomm has more than 3 years’ experience building chatbots. As the provider of an omnichannel contact centre platform, it has leveraged its deep understanding of businesses’ customer service needs to develop a number of new features that better integrate chatbots with your business. For example, live agent integration allowing virtual agents monitoring and conversation support, in-window authentication and PCI-DSS security.