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Utility Week Consumer Debt Conference 2019
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Utility Week Consumer Debt Conference 2019

Credit Services Association is a proud supporter of the Utility Week Consumer Debt Conference taking place on 28 February 2019 at the Birmingham Conference and Events Centre. There has never been a more crucial time for the utility sector to collaborate, create strong partnerships with customers and collection agencies alike to build trust and protect vulnerable customers.

 Export to Your Calendar 28/02/2019
When: Thursday, March 28, 2019
Where: Map this event »
Birmingham Conference & Events Centre
Hill Street
Birmingham W1W 6JJ
United Kingdom
Contact: Ria Beal
01342 332 050

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There has never been a more crucial time for the utility sector to collaborate, create strong partnerships with customers and collection agencies alike to build trust and protect vulnerable customers. 

How can the utility sector better identify vulnerable customers, work in partnership with them, strategically engage third parties and improve collections? What new opportunities do Big Data and digitalisation create for companies looking for innovative solutions to common challenges? 

In an industry that cannot be impervious to new technology and evolving customer demands, the 11th annual Utility Week Consumer Debt Conference brings together forward-thinking leaders across the utility sector to answer these questions and more. 
Expert speakers include:

 

Expert speakers include:

  • Meghna Tewari, Head of retail market policy, Ofgem 
  • Dan Walker-Nolan, Principal of strategy and policy, Ofwat
  • Chris Harris, Head of regulation, Npower 
  • Peter Jackson, Chief data officer, Southern Water
  • Ross Betts, Collections systems, strategy & segmentation manager, Thames Water 
  • Matthew Lashbrook, Head of Debt and Credit Control, Green network energy

 

This conference will equip you with the tools to: 

  • Understand UK policies and regulations and find a way to a more effective debt management: the Ofwat and Ofgem reports and recommendations. 
  • Optimise innovation and technology to predict, prevent and collect debt
  • Collaborate with the 3rd and public sector to address consumer vulnerability

 

15% Member Discount
As a supporter, we can offer our members a preferential rate to attend – to view full details and book, visit utilityweek.net/consumerdebt and when registering insert promo code CSA15 to get the 15% discount.

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775

F: 0191 236 2709

E: info@csa-uk.com

Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA

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