The public courses that the CSA run are held at a central venue for individual/ groups of delegated to attend.

The advantage of this is that it costs less for smaller groups and also allows smaller companies to be able to send delegates along to different sessions.

NEW courses for 2008:

An Introduction to the Debt Collecting Industry - 23rd April 2008, London.

Marketing your business (day one) and winning clients (day two)- split over two days you can attend one or two days 20th and 21st May 2008, London.

Discipline and Dismissal procedures & how to avoid the Employment Tribunal- 3rd June, London.

Managing your team- 10th June, London.

How to deal with overdue trade accounts by telephone- 7th October, London.

Basic Law for Collectors- 5th November, London OR 11th November, Manchester.

And more...

if you are interested in any of these please get in touch to reserve a place: gillian@csa-uk.com

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An Introduction to the Debt Collection Industry

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price: £ 300

We can often assume that because we work within the collections industry that those around us, our colleagues and staff, also have a clear understanding of the industry and what is going on – but what about new employees? Or Marketing staff, or even HR colleagues, who have a broad understanding but no clear definition?

The Credit Services Association are on hand to help - with our forthcoming Public Course, looking at “An Introduction to the Debt Collection Industry”. The course aims to look at the debt collecting industry within which collectors work and to help promote best practice for debt collectors, their companies and their clients.

The Credit Services Association believes heavily in the skills and development of the industry and through the Public Courses we are able to meet those skills gaps. The objective of the training is for experienced trainers to pass on the knowledge and enthusiasm necessary to help improve the contribution delegates can make to the success of the collections function.

The course is set to take place in London, on the 23^rd April, we are already taking bookings so to secure your place simply fill in the booking form attached and fax back to: 0191 286 0900.

Click here to download the booking form.

Or alternatively book online now!

Testimonials

Some feedback from recent students:

'Very interesting and Informative'

'Excellent coverage and relevant to my role as a collector'

'We so needed this course, it was an eye opener and thought catalyst- glad I attended and I know others feel the same!'

' I hope our company put your recommendations in place and that I can put some of your training to good use'

'Your trainer was extremely knowledgeable and enthusiastic throughout the day!'

' The trainer had excellent background knowledge which was relevant to my job'

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