The Credit Services Association also offers training to companies and persons in the credit support service industry, tailored to the needs of individual companies.
There are many individual modules ranging from short courses for small groups of staff, or larger programmes of training spanning one or several days. All courses are certificated.
There are 22 ‘standard’ course modules in our course catalogue, ranging from:
- ‘An understanding of the Debt Collecting Industry’,
- ‘Collections Law for Collectors’
- 'Trace and Investigation,
- 'Telephone Collection Techniques'
- ‘Negotiation in Collections’ and many more…
We do write courses specifically for companies so that we can understand your individual requirements and deliver the training exactly to meet your objectives- this is at no extra cost.
In addition to this we can help with consultancy- if your company needs any advice in operational areas we are experts and can lend a helping hand...
NEW Training prospectus 2007/8- If you would like to download the new 2007/8 training prospectus please click here or for a hard copy and further details on tailored training for you and your company please contact: Gillian@csa-uk.com
(We do offer special rates for SMEs)
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Testimonials
‘The course was excellent and it did indeed exceed my expectations and fulfilled the training requirements.
The delivery of the course was excellent, it was interactive, clear & positive and kept the interest of the trainees throughout the day. It gave the new collectors a real buzz and they couldn\'t wait to get back on the phones to put into practice what they had learnt. There was a lot covered on the day and we all gained knowledge and took away ideas and techniques to think about. The team have proudly displayed their certificates on the notice boards and it has been seen as a real achievement by all concerned.'
TSC Credit Management
