Welcome to the training services

Training Services

News Flash!

Diploma Students dont forget your exam date Wedensday 14th May 2008!___________________________________

Welcome to the CSA Training Services website. I would like to introduce our training services which are available to both members and non- members, in fact anyone that requires our specialism in training.

We provide a comprehensive, flexible and vast range of training courses. From the ever popular diploma course to our bespoke In-House training, designed specifically for your company- which are delivered by experienced professionals from the industry. The training will suit all budgets and requirements and we are here to help with all aspects of training identification through to delivery and evaluation. Resulting in correctly and more efficiently trained staff, this is a solution that will be worth investing in.

Our education services offer a wide range of training courses  to suit your business and personal needs. We offer our City and Guilds Diploma course for the Debt Collecting Industry, In- House training and public courses.

TRAINERS WANTED!! We are always looking for experienced freelance trainers from the industry to help assist with the CSA's extensive portfolio of courses, if you are interested in training with the market leader please get in touch with myself- we are recruiting now.



Gillian Forrest

Head of Training, Sales and Services


  • City and Guilds Diploma course places are now FULLY BOOKED.

  • Public Courses currently running:

An Introduction to the Debt Collection Industry

23rd April, London 

We can often assume that because we work within the collections industry that those around us, our colleagues and staff, also have a clear understanding of the industry and what is going on – but what about new employees? Or Marketing staff, or even HR colleagues, who have a broad understanding but no clear definition?
 
The Credit Services Association are on hand to help -  with our forthcoming Public Course, looking at “An Introduction to the Debt Collection Industry”.  The course aims to look at the debt collecting industry within which collectors work and to help promote best practice for debt collectors, their companies and their clients.
 
The Credit Services Association believes heavily in the skills and development of the industry and through the Public Courses we are able to meet those skills gaps.  The objective of the training is for experienced trainers to pass on the knowledge and enthusiasm necessary to help improve the contribution delegates can make to the success of the collections function.
 
The course is set to take place in London, on the 23rd April, we are already taking bookings so to secure your place simply fill in the booking form attached and fax back to: 0191 286 0900.

 

 

 

Other Public courses for 2008:

  • Marketing your business (day one) and winning clients (day two)- split over two days you can attend one or two days 20th and 21st May 2008, London.
  • Discipline and Dismissal procedures- how to avoid the Employment Tribunal- 3rd June, London.
  • Managing your team- 10th June, London.
  • How to deal with overdue trade accounts by telephone- 7th October, London.
  • Basic Law for Collectors- 5th November, London OR 11th November, Manchester.

For more information please call: 0191 28656556 or email: gillian@csa-uk.com