Testimonials

"We have been affiliated with the CSA for over 7 years. We have benefited from our association with them in a number of ways, the monthly newsletters which update us on key information within the industry, the training afforded to us and the networking opportunities that arise. It is always comforting to know that there are experts at the CSA who can assist members with any difficult situations and find a solution.

It is important to us as a local authority that we collect debt in the correct manner as we are often dealing with vulnerable members of society. The CSA Code of Practice is therefore important in giving both our clients and debtors the confidence that we are following industry standard guidelines. It also allows them a clear route of complaint if they feel we have acted in an improper way.

We sincerely hope that our relationship with the CSA continues to flourish over the coming years.”

Tim Phillips, Credit Manager. Exchequer Services. Cornwall Council

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"Being a member of the CSA since February 2001 has given invaluable support in expanding our bailiff business operations. Support from the CSA head office has always been prompt and thorough, with full commitment shown at all times from their board of directors. Over the years we have taken advantage of several training solutions provided by the CSA. These have ensured our staff are multi-skilled and have an understanding of other effective collection methods. Exhibiting at and attending CSA conferences gives us opportunities to gain and share advice as well as guidance from fellow members."

Nicholas Bradley, Managing Director- Philips Collection Services
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"We have only been a member of the CSA for a relatively short time, since 2006, but already we have noticed the benefits of membership to us as well as the confidence it gives to the public at large and the companies we deal with within the financial sector where regulation is wide-ranging.

We are extremely happy to be associated with the CSA and their excellent reputation for best practice and compliance.

Having used the legal help-line on several occasions we can whole heartedly recommend their use in resolving the sort of detail not immediately known".

Pete Clynes, Managing Director- Eventus Plus Ltd

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“Since April 2008, our company has been using the CSA Training Services and actively encourages all employees to attend the public courses relevant to their job roles. Personally, I have been on nearly all of the CSA Public Courses and have found the content of each invaluable. Each course is well structured, easy to follow and the course notes are extremely useful as a reference tool. Following each course I have been able to put into practice the knowledge I have gained along with the ideas, hints and tips for best practice in the industry. The course presenters are excellent; they add value to each course by sharing their own practical experience and knowledge of the debt recovery industry, as well as making the course informative, interesting and enjoyable.

In being a member of the CSA and attending their public courses we have seen substantial benefits in all areas of our organisation.”

Zoe Lacey, Head of Debt Recovery, Mint Credit Management UK Ltd