The CSA works for the benefit of those companies active in relation to unpaid credit accounts; debt recovery agencies, tracing and allied professional services.

 

 

Members adhere to a strict Code of Practice, which is now the benchmark for Best Practice in the industry, assuring quality and professionalism in the services members provide.

 

Members should:

The CSA`s knowledge of the industry remains second to none, and as the industry continues to grow and develop into a more complex specialist market the CSA are on hand to provide members with up-to-date information, on issues affecting the industry now and offering advice and guidance along the way.

 

 

As the industry body we can have truly a representative consultation with industry regulators or quasi-regulators; for instance, with the Financial Ombudsman Service – whose Alternative Dispute Resolution process will impact on the industry from 2007. Also the DTI, who are consulting on several Statutory Instruments, some relating to the Consumer Credit Act 2006; Post-Contractual Information and Data Sharing, for example.

 

 

Working together we can be the voice of the industry. Working for members we can provide:-

But even more rewarding, working with you, we can:-