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The Credit Services Association (CSA)
CSA to host industry technology awards at UKCCC
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, is to host the Credit and Collections Technology Awards at this year’s CSA Gala Dinner on 13 September.
The co-branded event, which will form part of the CSA’s UK Credit and Collections Conference (UKCCC), reflects the Association’s growing recognition of technology as being vital to the future success of its members.
As well as being a key theme of the President’s welcoming address at the CSA’s Members’ Meeting in February, the Association also recently announced the creation of a new Technology Portfolio to support members in their future thinking.
John Ricketts, CSA President, says that hosting the awards is a natural evolution: “In 10 years’ time the industry will be virtually unrecognisable from where we are today, with technology and AI replacing large parts of our operations, freeing up agent time for more quality customer engagement.
“Our industry has only survived this far by innovating, so hosting an award scheme which recognises best-in class technology and innovation is a logical step.”
The Credit & Collections Technology Awards recognise, excellence and innovation in the UK credit and collections industry. Now in its second year, the awards are judged by an independent panel of industry experts who will examine excellence solutions in four different categories sections: credit, collections, credit & collections and innovation.
Colin White, Director of Credit Connect who devised the awards, added: “I am very pleased to announce this partnership. The aim for the Credit & Collection Technology Awards is to work towards creating an industry benchmark for technology and innovation. The Awards were launched to highlight how technological innovation is helping to enhance best customer outcome. This partnership will provide a tremendous platform to raise awareness of the significant work that is being done in the sector. Partnering with the CSA and an award-winning conference is a next logical step for the Awards."