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The Credit Services Association (CSA)
CSA Relaunches Level 3 Diploma to Reflect Important Regulation Changes
The Credit Services Association (CSA), the voice of the UK collections industry, is to re-launch its benchmark Level 3 Diploma to reflect key changes within the industry and the new regulatory regime. The new course has been re-approved by Ofqual and learners are now invited to register for the Level 3 Diploma, which will start at the beginning of next year.
The Diploma is structured around six units, four of which are delivered in the classroom by the CSA (in association with NOCN). It is a holistic approach to training and development, created and delivered by industry experts to ensure that it remains current and relevant to a new generation of students.
“The Level 3 Diploma is designed to set a professional benchmark,” explains Luke Sculthorp, Business Development Manager at the CSA, “and more than 750 graduates have gained a Level 3 Diploma since it was first launched. However, it is imperative that all of our professional courses are kept up to date with changes from within the industry, which is why we have pushed through several important changes to the syllabus.”
The CSA has also recently launched its Level 2 Award for apprenticeships to encourage new entrants to the market and ensure they receive the right training from the start. “It is a scheme designed to attract young talented people and support the membership by providing access to them,” says Luke. “The Level 2 Award is focused on promoting professionalism at the grass roots. In part, it is a recruitment solution but it is also a means of pushing up standards across the industry.”
Working alongside Leeds City College to run a pilot scheme, the CSA has been helping to recruit new apprentices with 10 working at First Locate in Yorkshire, and a second scheme with Bromley College where another 10 have been recruited at Cabot Financial Kent. The Level 2 participants undertake a 12-month apprenticeship with a CSA member where they are introduced to all areas of the business, and their practical learning is supported by a structured course delivered by the local college.
All the successful candidates must work through the apprentice framework and the Level 2 Award, which includes written assignments, and it is either delivered at the business or the college classroom. The Level 2 Apprenticeship is supported by the National Skills Academy for Financial Services that promotes the scheme within the financial services sector and helps source educational providers where there is demand from organisations to take on apprentices.
Members interested in the apprenticeship scheme are encouraged to contact the CSA who will work with members to expand the network of colleges.