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The Credit Services Association (CSA)
CSA Level 5 Diploma - a student's view
The CSA Level 5 Diploma in Compliance Risk Management is a challenging and comprehensive qualification. At the UK Credit and Collections Conference (UKCCC) Gala Dinner Awards, Susan Bain, of Zinc Group, was recognised for her performance in the first Level 5 Exam.
Susan shares her experiences of the qualification so far, and reflects on how the qualification has contributed towards her own personal development.
"As head of compliance for the Zinc Group, I felt this was the correct time to further enhance my knowledge regarding compliance and risk. I am a strong believer that you never stop learning, and no matter how many years you have worked in the industry there is always something new to learn and new challenges to be met.
I decided to take the experience I have gained over the years and enhance it with further education, and for me there was no better place to do this than with the CSA Level 5 Diploma in Compliance and Risk Management for the Debt Collection Industry.
I did not really know what to expect from the course other than hoping for an interesting and informative experience which I could carry forward in my role, which in turn would also benefit my employer.
I was not disappointed with the course - it examined the role of a compliance officer, the implications of compliance risk for businesses and how to demonstrate compliance controls to the regulators. It also explored the importance of compliance assessment and business risk strategies.
The exam and assignments were challenging, but the time spent studying and learning felt worthwhile as I was building on my knowledge of the regulations. Also, as some assignments were worked-based and required the practical implementation of compliance and risk controls, I felt the course was adding value to my business as well as to my own personal development.
As well as learning and gaining a new and valued qualification, the course gave me an opportunity to meet and exchange experiences with other students, enabling me to expand my professional network with likeminded individuals who, like me, understood the value of learning and development. If you are thinking of taking up the course next year I would say “go for it”, but be prepared to put in the hours and work hard - if you do this, you will be rewarded with a great sense of achievement and an industry-recognised qualification."