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The Credit Services Association (CSA)
CSA benchmarks best practice at Trade Association Forum’s Conference
The Credit Services Association (CSA) recently attended the Trade Association Forum’s Best Practice annual conference on 6 November in London. It has attended the Forum’s annual conference twice since joining last year and this year it was especially encouraging to learn that its approach to a large majority of its efforts in lobbying, member management and member engagement to name a few, are following best practice as suggested by what is effectively a trade body for trade bodies!
In addition to those listed above, one area that the CSA is currently developing is the feasibility of a Primary Authority relationship with Trading Standards. A Primary Authority relationship with Trading Standards will strengthen the CSA’s Code of Practice, explains Peter Wallwork, CEO: “It will add weight to the support we can offer those members who used to be able to hold a CCL even though they weren’t trading in regulated consumer debt,” he says.
“As they won’t be able to be authorised by the FCA in the same way, we are looking for alternatives to give these members a ‘badge’ of credibility. We are already looking into this so it was interesting to learn from other associations that have done the same.”
The CSA team also attended a number of other sessions including: social media; event management; and putting together a manifesto. “The discussions were very topical, giving us an opportunity to learn from other industry associations, especially in terms of what challenges they may face and how they overcome them,” says Colleen Magee, communications, marketing and events manager. “It also gives us more exciting and new ideas on what we can do for our members.
Aside from the very informative sessions, the conference concluded with a motivational speech from Mandy Hickson – the first lady fast-jet pilot for the RAF who served in Afghanistan. Mandy brought the day to a close talking about the importance of teamwork and achieving your goals.”