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The Credit Services Association (CSA)
Blog: We’re supporting StepChange’s National #DebtDay to raise awareness of free debt help
Peter Wallwork is CEO of the Credit Services Association.
Today (18 January 2016) is predicted to be debt charity StepChange’s busiest day of the year with 20,000 people seeking advice on £50m+ worth of debt. However, recent research has shown that many still don’t know where to turn for debt help.
As the UK trade body for the debt collection sector, part of our role is to ensure not only that debt collection agencies uphold the highest standards in dealing with customers but that customers are able to access free, confidential and impartial advice on how to communicate with them. Our website has an entire section on help and guidance for consumers including links to the range of organisations like StepChange that you can turn to - a list of organisations can be found here.
The ultimate aim of debt collection is to find the right solution for everyone and it is in our Members’ interests to put customer outcomes first. Members are bound by our Code of Practice and Financial Conduct Authority (FCA) regulation to ensure that customers are given the right help and support to be able to settle debts, set up a payment arrangement or finally demonstrate that they are unable to pay. If you have been contacted by one of our Member companies and are not sure what to do – please contact us or alternatively one of the organisations listed on the page linked above.
Follow the hashtag #DebtDay on Twitter today for the latest updates, information and advice from those offering free debt help