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The Credit Services Association (CSA)

  

General Enquiries

+44 (0) 191 217 0775

Media Enquiries Gravity London

+44 (0) 20 7330 8810

Fax Us

+44 (0) 191 236 2709

Write to us

Credit Services Association

2 Esh Plaza

Sir Bobby Robson Way

Great Park

Newcastle Upon Tyne

NE13 9BA

Additional Sections

Complaints Procedure

Useful Links

Making a complaint

We work hard to ensure our Members act within the rules set by the industry regulators.

Please click on the following link and read our Code of Practice. If you think a Member has broken the rules of this Code you can make a complaint by downloading our Complaints Form.

Before making a complaint we would encourage you to carry out the following activities:

 

  • Go to the Members Directory and check whether the company you wish to complain about is a Member of the CSA. If you are still unsure, feel free to contact us. If the company is a Member of the CSA then we are able to help you with your complaint.
  • On first instance, we recommend you contact the Member company to discuss any issues you have and enquire about their complaints process. If you are still dissatisfied with the outcome then you can review our Complaints Procedure.
  • If you believe that the Member has acted in breach of our Code of Practice and the complaint meets the necessary criteria, please complete, sign and return the Complaint Form to our registered address.

CSA Complaints Procedure

 How we deal with your complaint.

All complaints must be submitted in writing, with a signed complaint form. We require the form to be signed so that we, and our Member, have the requisite authorisation to share information.

The following is the sequence of events after the CSA receive a complaint form;

  • CSA receive a signed complaint form
  • CSA register the complaint and send a copy to the relevant Member company
  • The Member is given four weeks to respond directly to the complainant
  • CSA get a copy of the response from the Member company
  • CSA considers both positions and determines whether the Code of Practice has been breached
  • Appropriate action is taken (if required) to remedy the situation
  • If further information is required the CSA contact the relevant party (the complainant or the Member company).
  • After a full review, the CSA provides a formal response to the complainant

 

If you remain unhappy with the outcome of the complaint, you may have justification to escalate the matter to our our head of compliance, Claire Aynsley, claire.aynsley@csa-uk.com.

 

Please note: The CSA can only intervene when;

  • a Member company is in breach of the Code.
  • the company is a Member of the CSA (we cannot act when the complaint is about the client of a Member company, a bank or building society for example).
  • the information supplied by a Member company appears from the facts to be incorrect.

Methods of Contact

You can send a scanned (and signed) copy of your complaint to us by e-mail to complaints@csa-uk.com or daniel.spenceley@csa-uk.com, or in the post;

 

 

Address

Credit Services Association

Complaints Department

2 Esh Plaza

Sir Bobby Robson Way

Newcastle-upon-Tyne

NE13 9BA

 

Why the CSA need a signed copy of your complaint

The CSA ask that complaints be submitted in writing because we require the complainant’s signed authority for information to be shared. Unfortunately, if we do not have the requisite authority to share information, this will prevent us from sharing details of the complaint with our member and will prevent our member sharing information with us about their investigation. To do so without a signed complaint form would likely find us and/or the member company in breach of the Data Protection Act 1998.

 

Useful Links

  • Money Advice Service (MAS) - What to do if your debt management plan has stopped. Don't worry. The Money Advice Service has worked with the leading UK debt advice charities to ensure that FREE high quality debt advice is available to help you decide what to do next...
  • Financial Ombudsman Service (FOS)  - FOS settle individual complaints between customers and businesses providing financial services. They were set up by parliament as independent experts and their service is free.
  • National Debtline - Range of fact sheets and guides

Factsheets

  1. Advisory Organisations
  2. Tracing
  3. Bailiffs
  4. Commercial Collections Summary
  5. Myths and Facts of Debt Collection
  6. Standard Debt Collection Communication

CSA Learning & Development

Welcome to our extensive, comprehensive and flexible training portfolio available to both Members and non-Members.

CSA training brochure

Existing students

CSA e-Learning Academy sign in

CSA CAI sign in

** Apprenticeship Levy update **

CSA accepted on Register of Apprenticeship Training Providers. Read CSA statement

 

CSA LEARNING AND DEVELOPMENT PORTFOLIO

CSA E-LEARNING ACADEMY
COLLECTOR ACCREDITATION INITIATIVE (CAI)
LEVEL 2 AWARD FOR WORKING IN THE DEBT COLLECTION INDUSTRY
LEVEL 3 DIPLOMA FOR THE DEBT COLLECTION INDUSTRY
LEVEL 5 DIPLOMA IN COMPLIANCE RISK MANAGEMENT
CSA COMPLIANCE ESSENTIALS

Learn more

 
 

CSA e-Learning Academy

The CSA e-Learning Academy is a digital platform for all students studying for the Level 2, Level 3 and Level 5 CSA qualifications. Using our e-Learning platform will provide you with greater breadth, knowledge and understanding of the entire debt collection industry, as well as a flexible and convenient method of study.

Existing users

CSA e-Learning Academy sign in  

If you are experiencing any technical difficulties please contact john.graham@csa-uk.com (0191 217 3076).

Collector Accreditation Initiative (CAI)

The Collector Accreditation Initiative (CAI) is an online test designed to assess collectors' knowledge and scope of understanding regarding industry compliance. The online test encompasses individual awareness of relevant regulatory guidance and the legislative framework.

 

CSA CAI brochure

 

Further information/enrol

For further information about how the Collector Accreditation Initiative could benefit your organisation please contact sales@csa-uk.com (0191 217 3079).

Existing users

For CSA members who have already signed up to the CAI, you can access the online platform by clicking the link below.

CAI sign in

 

CAI Accredited Companies

The following is a list of all companies which have achieved collector accreditation status (at least 70% of a company's collectors have passed the online test).

Aberdein Considine

Trading Styles: Aberdein Considine
Services: Consumer Debt Collection, Business to Business Debt Collection, Repossessions, Collector Accredited
Region: North East
More Details

Aberdein Considine

Trading Styles: Aberdein Considine
Services: Consumer Debt Collection, Business to Business Debt Collection, Repossessions, Collector Accredited
Region: Scotland
More Details

ACT Credit Management Ltd

Trading Styles: ACT
Services: Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Consultancy, Advice, Training, Tracing, Consumer Non-regulated Debt, Process Servicing, Bailiff
Region: South West
More Details

Advanced Collection Systems Ltd

Trading Styles: ACS, ACS Limited
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Call Centre Support, Outsourcing, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Bailiff
Region: South East
More Details

Advantis Credit Ltd

Trading Styles: Advantis Credit Ltd
Services: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Consultancy, Advice, Training, Outsourcing, Liquidation Book Debt Recovery, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North West
More Details

akinika Debt Recovery Limited

Services: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Outsourcing, Small & Ad Hoc Debts Collected, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North West
More Details

Allied International Credit (UK) Ltd

Trading Styles: Neptune Innovations
Services: Consumer Debt Collection, Business to Business Debt Collection, Status Enquiries / Company Searches, International Collections, Consultancy, Advice, Training, Outsourcing, Tracing, Utility Debt Collection, Other, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North West
More Details

ARC (Europe) Ltd

Trading Styles: ARC (Europe) Ltd
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Call Centre Support, Debt Purchase, Consultancy, Advice, Training, Outsourcing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: South East
More Details

Ardent Credit Services Ltd

Trading Styles: Debt & Revenue Services, Drs, www.my-drs.co.uk and ww.paydrs.co.uk
Services: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Debt Purchase, Liquidation Book Debt Recovery, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: North West
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Arrow Global Limited

Trading Styles: Arrow Global
Services: Consumer Debt Collection, Debt Purchase, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North West
More Details

Ascent Performance Group Limited

Trading Styles: Ascent, Ascent Legal, Ascent Collections, Ascent Contact, Elliott Davies Sheriffs, HL Interactive, Debt Guard Solicitors, Ascent Commercial
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Repossessions, International Collections, Call Centre Support, Outsourcing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: North West
More Details

Bluestone Credit Management Ltd

Trading Styles: BCM
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Repossessions, Call Centre Support, Debt Purchase, Outsourcing, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: North East
More Details

BPO Collections Ltd

Trading Styles: BPO Collections Ltd
Services: Consumer Debt Collection, International Collections, Call Centre Support, Outsourcing, Small & Ad Hoc Debts Collected, Tracing, Collector Accredited
Region: Scotland
More Details

BW Legal Services Ltd

Trading Styles: BW Legal
Services: Business to Business Debt Collection, Court Action, Repossessions, Debt Purchase, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North East
More Details

Cabot Credit Management

Trading Styles: Cabot Financial, Apex Credit Management, Apex Discovery Solutions, Cabot Financial Ireland
Services: Consumer Debt Collection, Tracing, Collector Accredited
Region: South East
More Details

Capital Resolve Ltd

Services: Consumer Debt Collection, Business to Business Debt Collection, Tracing, Utility Debt Collection, Collector Accredited, Consumer Non-regulated Debt
Region: Midlands
More Details

CCI Credit Management Limited

Trading Styles: TraceNet UK Ltd
Services: Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: Wales
More Details

Coface UK Services Limited

Trading Styles: Coface International Collections, COIN, Cofacollect
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Call Centre Support, Credit Insurance, Outsourcing, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Collector Accredited, Field Collections
Region: South East
More Details

Conexus Recovery & Field Services Limited

Services: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Outsourcing, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Process Servicing
Region: Northern Ireland
More Details

Controlaccount Plc

Trading Styles: identeco
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Call Centre Support, Outsourcing, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Process Servicing
Region: Midlands
More Details

Credit Resource Solutions Ltd

Trading Styles: Credit Resource Solutions Ltd , CRS, CRS Compass, CRS Eagle
Services: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Outsourcing, Utility Debt Collection, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Bailiff
Region: North East
More Details

Credit Security Ltd

Trading Styles: CSL, Call Serve, Credit Security Limited
Services: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Outsourcing, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: South East
More Details

Credit Style Ltd

Trading Styles: Credit Style Ltd
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Call Centre Support, Outsourcing, Liquidation Book Debt Recovery, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Process Servicing
Region: North East
More Details

Creditlink Account Recovery Solutions Ltd

Trading Styles: Creditlink Account Recovery Solutions Ltd, CARS
Services: Consumer Debt Collection, Business to Business Debt Collection, Debt Purchase, Outsourcing, Small & Ad Hoc Debts Collected, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
More Details

Daniels Silverman Ltd

Trading Styles: Daniels Silverman Ltd
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Consultancy, Advice, Training, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Utility Debt Collection, Other, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Process Servicing
Region: North West
More Details

Debt Collection Services Ireland

Trading Styles: DCSI
Services: Consumer Debt Collection, Business to Business Debt Collection, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: Northern Ireland
More Details

Debt Managers (Services) Ltd

Services: Consumer Debt Collection, Court Action, Repossessions, Call Centre Support, Debt Purchase, Outsourcing, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Process Servicing
Region: North East
More Details

Drydens Limited

Trading Styles: drydensfairfax solicitors
Services: Consumer Debt Collection, Court Action, Repossessions, Call Centre Support, Outsourcing, Liquidation Book Debt Recovery, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Process Servicing
Region: North West
More Details

Engage Services Limited

Trading Styles: Engage Services Limited
Services: Consumer Debt Collection, Collector Accredited, Field Collections
Region: North West
More Details

EOS Solutions UK Plc

Trading Styles: KSI UK, Dator
Services: Business to Business Debt Collection, Court Action, International Collections, Debt Purchase, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Bailiff
Region: North West
More Details

Federal Management Ltd

Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, Repossessions, International Collections, Call Centre Support, Outsourcing, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Collector Accredited, Consumer Non-regulated Debt, Field Collections, Process Servicing
Region: North West
More Details

Fredrickson International Ltd

Trading Styles: Fredrickson International, FPC
Services: Consumer Debt Collection, Call Centre Support, Outsourcing, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
More Details

Global Debt Recovery Limited

Trading Styles: Global Debt Recovery LImited, Armstrong Recoveries. Family Finance (New Malden) GDR, GDR Collections, Global Collections, Intertrade Collections, The Winged Messenger, Tracing Associates
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, International Collections, Debt Purchase, Small & Ad Hoc Debts Collected, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
More Details

H&T Group Plc

Trading Styles: H&T Pawnbrokers, Pawnstop, Get-Go, Handtonline.co.uk, Handtonline.com, Handtonline, Avalanche, Handtpaydayloans, Handtpawnbroking, Discount Diamond Specialist, Discount Secondhand Jewellers, Sona Loans, Deptford Pawnbrokers & Jewellers, Crewe Jewelle
Services: Consumer Debt Collection, Call Centre Support, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
More Details

Integrated Contact Solutions Limited

Trading Styles: IMFS, Collect Direct (UK)
Services: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Outsourcing, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North East
More Details

Inter-Credit International Limited

Services: Collector Accredited
Region: South East
More Details

Intrum Ltd

Trading Styles: Intrum Ltd
Services: Consumer Debt Collection, Debt Purchase, Collector Accredited, CIP Participant, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
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Lantern

Services: Consumer Debt Collection, Debt Purchase, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North East
More Details

Legal Recoveries & Collections Ltd

Trading Styles: LRC
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, Liquidation Book Debt Recovery, Tracing, Utility Debt Collection, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: Midlands
More Details

Link Financial Outsourcing Ltd

Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, International Collections, Call Centre Support, Debt Purchase, Outsourcing, Tracing, Utility Debt Collection, Collector Accredited
Region: South East
More Details

Lowell Financial Ltd

Trading Styles: LFL, Lowell, Lowell Financial
Services: Consumer Debt Collection, Call Centre Support, Debt Purchase, Outsourcing, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North East
More Details

Lucas Credit Services Ltd

Trading Styles: Lucas, Lucas Services, Lucas legal Services, LCL, Lucas Credit, LCSL
Services: Consumer Debt Collection, Court Action, Call Centre Support, Outsourcing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North East
More Details

Moorcroft Group PLC

Trading Styles: Moorcroft Debt Recovery Ltd
Services: Business to Business Debt Collection, Court Action, Debt Purchase, Outsourcing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: North West
More Details

NCO Europe Ltd

Trading Styles: NCO Resolve
Services: Consumer Debt Collection, Business to Business Debt Collection, International Collections, Call Centre Support, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North West
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Opos Limited

Services: Consumer Debt Collection, International Collections, Call Centre Support, Debt Purchase, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: Scotland
More Details

Optima Legal (Scotland) Limited

Services: Business to Business Debt Collection, Court Action, Repossessions, Debt Purchase, Small & Ad Hoc Debts Collected, Other, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Bailiff
Region: Scotland
More Details

Oriel Collections Ltd

Trading Styles: Oriel Collections Limited, FlexPay
Services: Consumer Debt Collection, Business to Business Debt Collection, International Collections, Debt Purchase, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: Midlands
More Details

Past Due Credit Solutions

Trading Styles: PDCS
Services: Consumer Debt Collection, Business to Business Debt Collection, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: Scotland
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Phillips & Cohen Associates (UK) Ltd

Trading Styles: PCA Acquisitions (UK) Ltd, t/a Invenio Financial/Invenio
Services: Consumer Debt Collection, Debt Purchase, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North West
More Details

PRA Group (UK) Limited

Trading Styles: PRA Group (UK) Limited
Services: Consumer Debt Collection, Court Action, Debt Purchase, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
More Details

Prodigy Finance Ltd

Trading Styles: Prodigy Finance Ltd
Services: Collector Accredited
Region: South East
More Details

QDR Solicitors Limited

Trading Styles: QDR Recoveries
Services: Consumer Debt Collection, Court Action, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Bailiff
Region: Midlands
More Details

Quinn's Limited

Trading Styles: Network Credit Services
Services: Business to Business Debt Collection, International Collections, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Non-regulated Debt
Region: Scotland
More Details

Redwood Collections Limited

Trading Styles: Redwood Credit Management
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, Repossessions, International Collections, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Process Servicing
Region: South East
More Details

Resolvecall Limited

Trading Styles: Fidelite
Services: Consumer Debt Collection, Status Enquiries / Company Searches, Call Centre Support, Outsourcing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: Scotland
More Details

Restons Solicitors Limited

Services: Court Action, Repossessions, Collector Accredited
Region: North West
More Details

Rossendales Limited

Services: Consumer Debt Collection, Business to Business Debt Collection, Repossessions, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Bailiff
Region: North West
More Details

RSM UK Management Limited

Services: Consumer Debt Collection, Court Action, Status Enquiries / Company Searches, Consultancy, Advice, Training, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
More Details

Ruthbridge Limited

Trading Styles: Ruthbridge
Services: Consumer Debt Collection, Business to Business Debt Collection, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
More Details

Scott & Co (Scotland) LLP

Trading Styles: Scott & Co (Scotland) LLP
Services: Business to Business Debt Collection, Status Enquiries / Company Searches, Repossessions, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Non-regulated Debt, Field Collections, Process Servicing
Region: Scotland
More Details

Secure Recoveries Ltd

Services: Collector Accredited
Region: South East
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STA International Ltd

Trading Styles: STA International
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, International Collections, Call Centre Support, Outsourcing, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
More Details

Stirling Park LLP

Trading Styles: Stirling Park
Services: Business to Business Debt Collection, Tracing, Collector Accredited, Consumer Non-regulated Debt, Process Servicing, Bailiff
Region: Scotland
More Details

Student Loans Company Ltd

Services: Court Action, International Collections, Collector Accredited, Consumer Non-regulated Debt
Region: Scotland
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TBI Financial Services Ltd

Trading Styles: TBI Financial Services Ltd
Services: Consumer Debt Collection, Debt Purchase, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
More Details

The C and L Group Of Companies Ltd

Trading Styles: C and L Collections and C and L Investigations
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Debt Purchase, Consultancy, Advice, Training, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Process Servicing
Region: South East
More Details

Top Service Limited

Trading Styles: TS Legal
Services: Business to Business Debt Collection, Collector Accredited
Region: Midlands
More Details

Trusted Cash Ltd

Trading Styles: Trusted Quid
Services: Consumer Debt Collection, Collector Accredited
Region: Scotland
More Details

UK Search Limited

Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, Call Centre Support, Debt Purchase, Consultancy, Advice, Training, Outsourcing, Liquidation Book Debt Recovery, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Process Servicing
Region: Midlands
More Details

Walker Love

Services: Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Public Sector, Consumer Regulated Debt, Consumer Non-regulated Debt, Process Servicing, Bailiff
Region: Scotland
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CSA Level 2 Award for Working in the Debt Collection Industry

The CSA Level 2 Award for Working in the Debt Collection Industry provides an industry-recognised qualification that underpins the knowledge and skills required to function as a proficient member of staff employed within the debt collection industry.
 
This qualification has been designed to provide the learner with a wide scope of knowledge regarding the essential practical skills to work in the debt collection industry. Every learner must successfully complete two assignments covering the following units. This is a flexible qualification, studied on the CSA e-Learning Academy.
 
The Award consists of the following two mandatory units of study:

  

Unit no

Title

Level

Credits

J/504/6495

Debt Collection Industry Practice

2

6

K/504/6490

Working in a Debt Collection Environment

2

6

 

Enrol

CSA Level 2 Award booking from

To enrol or to learn more please contact sales@csa-uk.com (0191 217 3079).

 

CSA Level 3 Award, Certificate, Diploma for the Debt Collection Industry (also available as a remote course)

The CSA Level 3 Award, Certificate and Diploma for the Debt Collection Industry are each designed as standalone qualifications. The Level 3 Diploma is an industry recognised qualification that offers proof of knowledge and the skills required to function as a proficient professional within the debt collection industry.

This qualification has been designed to provide the learner with a wide scope of knowledge regarding the entire debt collection industry and an in-depth understanding of how legislation, industry regulations, standards and guidance provides a framework for compliance. The learner will also explore in more detail how compliance process systems are integrated into debt recovery organisational working practices.
 
The Level 3 qualification is also available as a remote course.
 
Read what students have to say about the course
 
 
 
 

Enrol

CSA Level 3 Award, Certificate, Diploma booking from

To enrol or to learn more please contact sales@csa-uk.com (0191 217 3079).

 

CSA Level 3 Remote diploma

The CSA Level 3 Diploma for the Debt Collection Industry is also available to study via distance learning, enabling students to benefit from greater flexibility.

 

The Level 3 remote course provides:

  • One-to-one tutorial support from a qualified tutor via email/telephone/online*
  • Webinars covering the content of each unit on demand - view anywhere with an internet connection
  • Skype tutorials
  • Access to the CSA e-Learning Academy online platform - your hub for all course materials, webinars and online chat with fellow students
  • Flexible start dates - commence the course any time, from anywhere
  • 24/7 access to all materials

* Please see terms and conditions for a breakdown of support available per student

 

Enrol

CSA Level 3 Remote Award, Certificate, Diploma booking from

To enrol or to learn more please contact sales@csa-uk.com (0191 217 3079).

 

 

CSA Level 5 Diploma in Compliance Risk Management for the Debt Collection Industry

The CSA Level 5 Diploma in Compliance Risk Management for the Debt Collection Industry examines the role of compliance officer, the implications of compliance risk for businesses and how the organisation can demonstrate its compliance controls to the regulators. It explores the importance of compliance assessment and business risk strategies. Delegates learn about measures and techniques for analysing and addressing compliance. The unit also examines how effective compliance risk management supports the debt collection activities of the organisation.
 
 
 

Benefits to your firm

  • Qualified Compliance Officer to a professional standard

  • Opportunity to review current practices

  • Benchmark against legal and regulatory standards

  • Creation of a compliance strategy for the business 

Enrol

Level 5 Diploma booking form

To enrol or to learn more please contact sales@csa-uk.com (0191 217 3079).

Student testimonials

"I am a massive advocate of the level 2 programme. It  provides  people  with  an  industry  specific  qualification and trains them in every operational  area of our business. It has been a great success  from a people point of view with the added  commercial benefits as well."

- Chris Shaw, member company L&D Manager

 
"I would recommend CSA courses to anyone that is motivated and focused to succeed within the industry, as I feel it provides a good platform to excel with the expert knowledge that is provided."
- CSA Level 3 Diploma student

 

"We have found the CSA Level 3 qualification to be of benefit on many levels. It gives our Organisation credibility with  our clients, regulator and external parties  looking to partner with us. It gives our team  members increased knowledge which builds  confidence and credibility."

- Chris Nowland, member company L&D Manager

 

"The L5 Diploma in Compliance Risk Management has been both challenging and enjoyable in equal measure.

As a significant part of our industry faces one of its biggest regulatory changes in recent history,  this course has helped provide a theoretical and practical understanding of our ongoing compliance obligations.  It has also given a wider perspective in relation to both the political and economic environment within which we operate.

The course has provided significant professional development and the increased knowledge is being put to good use within our business."

- Sarah Kemp, CSA Level 5 Diploma student

 

"I can confirm that the Diploma has benefitted me by providing me with a better understanding of Compliance in line with regulatory requirements and how it is relevant to the debt recovery industry.   

Although this course was the pilot for the Diploma 5, the CSA has taken all feedback on board, offered support via one-to-one assistance, provided in-depth study material and helpful guides and encouraged communication between the students via study workshops, group discussions via LinkedIn and the CSA e-Learning Academy.  

I believe this course has benefitted both me and the business and along the way I have made some great contacts and friends which assists in continuing to share best practices."

- Susan Bain, CSA Level 5 Diploma student

 

"Our group was well supported by the professionals from the CSA along with the experienced tutors whom made learning fun, and who were very approachable, supportive and knowledgeable. The monthly sessions were relevant and structured.

Additional support groups on LinkedIn and the CSA e-Learning Academy helped our group to keep in touch and support one another."

- Lesley Wilson, CSA Level 5 Diploma student

 

“We have incorporated the CAI examination within our Annual Regulatory Training Programme; it comes at the end of the year’s curriculum and consolidates all the learning from the year. It has proven to be an excellent benchmark process to allow us to measure the effectiveness of our internal courses as well as providing an industry recognised certification for our staff."

- Alan MacDonald, member company Head of People and Culture

 

"By having staff members participate in the CAI this allows us, as an organisation, to measure through an external provider - the CSA - the quality of our internal training whilst also providing staff with an online external test of their knowledge and competency."

- Jonathan Lewis, member company Director of Debt Collection Services

NOCN

Designed with people in mind, NOCN qualifications offer a step-by-step, unit-by-unit route into learning and skills that help to increase learners’ confidence and employability and make sure that the qualifications fit with today’s industry needs.


National Open College Network

Financial & Legal Skills Partnership (FLSP)

We work closely with the FLSP who support us in developing our qualifications including the L2 Apprenticeship, the L3 Diploma and the L5 Compliance Diploma. The FLSP is a strategic, UK-wide, employer led organisation acting as the interface between employers, education, the government and training.


National Skills Association for Financial Services
 

 

CSA Compliance Essentials

CSA Compliance Essentials will enable firms to embed a compliance culture - suitable for front and back office, customer and client-facing staff.

Users receive monthly compliance updates direct to their inbox featuring news and guidance tailored for those working within the credit and collections industry. Users are also presented with questions based upon these updates, assisting in reinforcing knowledge and understanding whilst preparing for the annual Collector Accreditation Initiative (CAI) test.

Accessible via the CSA's bespoke CAI platform, firms purchase licences with a company administrator responsible for registering and managing individual users.

Designed for all staff within the credit and collections industry, CSA Compliance Essentials provides insight for back-office and non-frontline staff, as well as deliverying knowledge development for team leaders, managers and compliance and learning and development professionals.

 
Secure your compliance culture with CSA Compliance Essentials: 
  • Monthly compliance updates with accompanying questions to aid learning
  • Access to a regularly updated knowledge database
  • Email alerts to notify when new content is available
  • The ability to trace progress for audit purposes and compliance records

Fees

Licences are £60.00 per user per year* (only 25p per day), and includes:

  • Minimum of 12 industry and regulatory updates and questions, with five questions to direct learning
  • Unlimited access to the materials and knowledge database
  • Ability to monitor staff progress

Discounts available for bulk purchase of licences.
 
*Fee for Members

Free trail

To register for a free Compliance Essentials trial please contact us.

 

Learn more

CSA Compliance Essentials - learn more

Enrol

CSA Compliance Essentials booking form.