CSA e-Learning Academy
The CSA e-Learning Academy is a digital platform for all students studying for the Level 2, Level 3 and Level 5 CSA qualifications. Using our e-Learning platform will provide you with greater breadth, knowledge and understanding of the entire debt collection industry, as well as a flexible and convenient method of study.
Existing users
CSA e-Learning Academy sign in
If you are experiencing any technical difficulties please contact john.graham@csa-uk.com (0191 217 3076).
Collector Accreditation Initiative (CAI)
The Collector Accreditation Initiative (CAI) is an online test designed to assess collectors' knowledge and scope of understanding regarding industry compliance. The online test encompasses individual awareness of relevant regulatory guidance and the legislative framework.
Further information/enrol
For further information about how the Collector Accreditation Initiative could benefit your organisation please contact sales@csa-uk.com (0191 217 3079).
Existing users
For CSA members who have already signed up to the CAI, you can access the online platform by clicking the link below.
CAI Accredited Companies
The following is a list of all companies which have achieved collector accreditation status (at least 70% of a company's collectors have passed the online test).
Aberdein Considine
Trading Styles: Aberdein ConsidineServices: Consumer Debt Collection, Business to Business Debt Collection, Repossessions, Collector Accredited
Region: North East
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Aberdein Considine
Trading Styles: Aberdein ConsidineServices: Consumer Debt Collection, Business to Business Debt Collection, Repossessions, Collector Accredited
Region: Scotland
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ACT Credit Management Ltd
Trading Styles: ACTServices: Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Consultancy, Advice, Training, Tracing, Consumer Non-regulated Debt, Process Servicing, Bailiff
Region: South West
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Advanced Collection Systems Ltd
Trading Styles: ACS, ACS LimitedServices: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Call Centre Support, Outsourcing, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Bailiff
Region: South East
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Advantis Credit Ltd
Trading Styles: Advantis Credit LtdServices: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Consultancy, Advice, Training, Outsourcing, Liquidation Book Debt Recovery, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North West
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akinika Debt Recovery Limited
Services: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Outsourcing, Small & Ad Hoc Debts Collected, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated DebtRegion: North West
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Allied International Credit (UK) Ltd
Trading Styles: Neptune InnovationsServices: Consumer Debt Collection, Business to Business Debt Collection, Status Enquiries / Company Searches, International Collections, Consultancy, Advice, Training, Outsourcing, Tracing, Utility Debt Collection, Other, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North West
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ARC (Europe) Ltd
Trading Styles: ARC (Europe) LtdServices: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Call Centre Support, Debt Purchase, Consultancy, Advice, Training, Outsourcing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: South East
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Ardent Credit Services Ltd
Trading Styles: Debt & Revenue Services, Drs, www.my-drs.co.uk and ww.paydrs.co.ukServices: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Debt Purchase, Liquidation Book Debt Recovery, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: North West
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Arrow Global Limited
Trading Styles: Arrow GlobalServices: Consumer Debt Collection, Debt Purchase, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North West
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Ascent Performance Group Limited
Trading Styles: Ascent, Ascent Legal, Ascent Collections, Ascent Contact, Elliott Davies Sheriffs, HL Interactive, Debt Guard Solicitors, Ascent CommercialServices: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Repossessions, International Collections, Call Centre Support, Outsourcing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: North West
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Bluestone Credit Management Ltd
Trading Styles: BCMServices: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Repossessions, Call Centre Support, Debt Purchase, Outsourcing, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: North East
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BPO Collections Ltd
Trading Styles: BPO Collections LtdServices: Consumer Debt Collection, International Collections, Call Centre Support, Outsourcing, Small & Ad Hoc Debts Collected, Tracing, Collector Accredited
Region: Scotland
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BW Legal Services Ltd
Trading Styles: BW LegalServices: Business to Business Debt Collection, Court Action, Repossessions, Debt Purchase, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North East
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Cabot Credit Management
Trading Styles: Cabot Financial, Apex Credit Management, Apex Discovery Solutions, Cabot Financial IrelandServices: Consumer Debt Collection, Tracing, Collector Accredited
Region: South East
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Capital Resolve Ltd
Services: Consumer Debt Collection, Business to Business Debt Collection, Tracing, Utility Debt Collection, Collector Accredited, Consumer Non-regulated DebtRegion: Midlands
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CCI Credit Management Limited
Trading Styles: TraceNet UK LtdServices: Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: Wales
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Coface UK Services Limited
Trading Styles: Coface International Collections, COIN, CofacollectServices: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Call Centre Support, Credit Insurance, Outsourcing, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Collector Accredited, Field Collections
Region: South East
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Conexus Recovery & Field Services Limited
Services: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Outsourcing, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Process ServicingRegion: Northern Ireland
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Controlaccount Plc
Trading Styles: identecoServices: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Call Centre Support, Outsourcing, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Process Servicing
Region: Midlands
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Credit Resource Solutions Ltd
Trading Styles: Credit Resource Solutions Ltd , CRS, CRS Compass, CRS EagleServices: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Outsourcing, Utility Debt Collection, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Bailiff
Region: North East
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Credit Security Ltd
Trading Styles: CSL, Call Serve, Credit Security LimitedServices: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Outsourcing, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: South East
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Credit Style Ltd
Trading Styles: Credit Style LtdServices: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Call Centre Support, Outsourcing, Liquidation Book Debt Recovery, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Process Servicing
Region: North East
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Creditlink Account Recovery Solutions Ltd
Trading Styles: Creditlink Account Recovery Solutions Ltd, CARSServices: Consumer Debt Collection, Business to Business Debt Collection, Debt Purchase, Outsourcing, Small & Ad Hoc Debts Collected, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
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Daniels Silverman Ltd
Trading Styles: Daniels Silverman LtdServices: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Consultancy, Advice, Training, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Utility Debt Collection, Other, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Process Servicing
Region: North West
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Debt Collection Services Ireland
Trading Styles: DCSIServices: Consumer Debt Collection, Business to Business Debt Collection, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: Northern Ireland
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Debt Managers (Services) Ltd
Services: Consumer Debt Collection, Court Action, Repossessions, Call Centre Support, Debt Purchase, Outsourcing, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Process ServicingRegion: North East
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Drydens Limited
Trading Styles: drydensfairfax solicitorsServices: Consumer Debt Collection, Court Action, Repossessions, Call Centre Support, Outsourcing, Liquidation Book Debt Recovery, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Process Servicing
Region: North West
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Engage Services Limited
Trading Styles: Engage Services LimitedServices: Consumer Debt Collection, Collector Accredited, Field Collections
Region: North West
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EOS Solutions UK Plc
Trading Styles: KSI UK, DatorServices: Business to Business Debt Collection, Court Action, International Collections, Debt Purchase, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Bailiff
Region: North West
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Federal Management Ltd
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, Repossessions, International Collections, Call Centre Support, Outsourcing, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Collector Accredited, Consumer Non-regulated Debt, Field Collections, Process ServicingRegion: North West
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Fredrickson International Ltd
Trading Styles: Fredrickson International, FPCServices: Consumer Debt Collection, Call Centre Support, Outsourcing, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
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Global Debt Recovery Limited
Trading Styles: Global Debt Recovery LImited, Armstrong Recoveries. Family Finance (New Malden) GDR, GDR Collections, Global Collections, Intertrade Collections, The Winged Messenger, Tracing AssociatesServices: Consumer Debt Collection, Business to Business Debt Collection, Court Action, International Collections, Debt Purchase, Small & Ad Hoc Debts Collected, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
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H&T Group Plc
Trading Styles: H&T Pawnbrokers, Pawnstop, Get-Go, Handtonline.co.uk, Handtonline.com, Handtonline, Avalanche, Handtpaydayloans, Handtpawnbroking, Discount Diamond Specialist, Discount Secondhand Jewellers, Sona Loans, Deptford Pawnbrokers & Jewellers, Crewe JewelleServices: Consumer Debt Collection, Call Centre Support, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
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Integrated Contact Solutions Limited
Trading Styles: IMFS, Collect Direct (UK)Services: Consumer Debt Collection, Business to Business Debt Collection, Call Centre Support, Outsourcing, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North East
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Intrum Ltd
Trading Styles: Intrum LtdServices: Consumer Debt Collection, Debt Purchase, Collector Accredited, CIP Participant, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
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Lantern
Services: Consumer Debt Collection, Debt Purchase, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated DebtRegion: North East
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Legal Recoveries & Collections Ltd
Trading Styles: LRCServices: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, Liquidation Book Debt Recovery, Tracing, Utility Debt Collection, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: Midlands
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Link Financial Outsourcing Ltd
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, International Collections, Call Centre Support, Debt Purchase, Outsourcing, Tracing, Utility Debt Collection, Collector AccreditedRegion: South East
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Lowell Financial Ltd
Trading Styles: LFL, Lowell, Lowell FinancialServices: Consumer Debt Collection, Call Centre Support, Debt Purchase, Outsourcing, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North East
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Lucas Credit Services Ltd
Trading Styles: Lucas, Lucas Services, Lucas legal Services, LCL, Lucas Credit, LCSLServices: Consumer Debt Collection, Court Action, Call Centre Support, Outsourcing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North East
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Moorcroft Group PLC
Trading Styles: Moorcroft Debt Recovery LtdServices: Business to Business Debt Collection, Court Action, Debt Purchase, Outsourcing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: North West
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NCO Europe Ltd
Trading Styles: NCO ResolveServices: Consumer Debt Collection, Business to Business Debt Collection, International Collections, Call Centre Support, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North West
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Opos Limited
Services: Consumer Debt Collection, International Collections, Call Centre Support, Debt Purchase, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated DebtRegion: Scotland
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Optima Legal (Scotland) Limited
Services: Business to Business Debt Collection, Court Action, Repossessions, Debt Purchase, Small & Ad Hoc Debts Collected, Other, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, BailiffRegion: Scotland
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Oriel Collections Ltd
Trading Styles: Oriel Collections Limited, FlexPayServices: Consumer Debt Collection, Business to Business Debt Collection, International Collections, Debt Purchase, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: Midlands
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Past Due Credit Solutions
Trading Styles: PDCSServices: Consumer Debt Collection, Business to Business Debt Collection, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: Scotland
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Phillips & Cohen Associates (UK) Ltd
Trading Styles: PCA Acquisitions (UK) Ltd, t/a Invenio Financial/InvenioServices: Consumer Debt Collection, Debt Purchase, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: North West
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PRA Group (UK) Limited
Trading Styles: PRA Group (UK) LimitedServices: Consumer Debt Collection, Court Action, Debt Purchase, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
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Prodigy Finance Ltd
Trading Styles: Prodigy Finance LtdServices: Collector Accredited
Region: South East
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QDR Solicitors Limited
Trading Styles: QDR RecoveriesServices: Consumer Debt Collection, Court Action, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Bailiff
Region: Midlands
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Quinn's Limited
Trading Styles: Network Credit ServicesServices: Business to Business Debt Collection, International Collections, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Non-regulated Debt
Region: Scotland
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Redwood Collections Limited
Trading Styles: Redwood Credit ManagementServices: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, Repossessions, International Collections, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Process Servicing
Region: South East
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Resolvecall Limited
Trading Styles: FideliteServices: Consumer Debt Collection, Status Enquiries / Company Searches, Call Centre Support, Outsourcing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections
Region: Scotland
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Restons Solicitors Limited
Services: Court Action, Repossessions, Collector AccreditedRegion: North West
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Rossendales Limited
Services: Consumer Debt Collection, Business to Business Debt Collection, Repossessions, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, BailiffRegion: North West
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RSM UK Management Limited
Services: Consumer Debt Collection, Court Action, Status Enquiries / Company Searches, Consultancy, Advice, Training, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated DebtRegion: South East
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Ruthbridge Limited
Trading Styles: RuthbridgeServices: Consumer Debt Collection, Business to Business Debt Collection, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
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Scott & Co (Scotland) LLP
Trading Styles: Scott & Co (Scotland) LLPServices: Business to Business Debt Collection, Status Enquiries / Company Searches, Repossessions, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Non-regulated Debt, Field Collections, Process Servicing
Region: Scotland
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STA International Ltd
Trading Styles: STA InternationalServices: Consumer Debt Collection, Business to Business Debt Collection, Court Action, International Collections, Call Centre Support, Outsourcing, Tracing, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
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Stirling Park LLP
Trading Styles: Stirling ParkServices: Business to Business Debt Collection, Tracing, Collector Accredited, Consumer Non-regulated Debt, Process Servicing, Bailiff
Region: Scotland
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Student Loans Company Ltd
Services: Court Action, International Collections, Collector Accredited, Consumer Non-regulated DebtRegion: Scotland
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TBI Financial Services Ltd
Trading Styles: TBI Financial Services LtdServices: Consumer Debt Collection, Debt Purchase, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt
Region: South East
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The C and L Group Of Companies Ltd
Trading Styles: C and L Collections and C and L InvestigationsServices: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Debt Purchase, Consultancy, Advice, Training, Liquidation Book Debt Recovery, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Process Servicing
Region: South East
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Top Service Limited
Trading Styles: TS LegalServices: Business to Business Debt Collection, Collector Accredited
Region: Midlands
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Trusted Cash Ltd
Trading Styles: Trusted QuidServices: Consumer Debt Collection, Collector Accredited
Region: Scotland
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UK Search Limited
Services: Consumer Debt Collection, Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, Call Centre Support, Debt Purchase, Consultancy, Advice, Training, Outsourcing, Liquidation Book Debt Recovery, Tracing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt, Field Collections, Process ServicingRegion: Midlands
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Walker Love
Services: Business to Business Debt Collection, Court Action, Status Enquiries / Company Searches, International Collections, Small & Ad Hoc Debts Collected, Tracing, Utility Debt Collection, Collector Accredited, Public Sector, Consumer Regulated Debt, Consumer Non-regulated Debt, Process Servicing, BailiffRegion: Scotland
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CSA Level 2 Award for Working in the Debt Collection Industry
Unit no |
Title |
Level |
Credits |
J/504/6495 |
Debt Collection Industry Practice |
2 |
6 |
K/504/6490 |
Working in a Debt Collection Environment |
2 |
6 |
Enrol
CSA Level 2 Award booking from
To enrol or to learn more please contact sales@csa-uk.com (0191 217 3079).
CSA Level 3 Award, Certificate, Diploma for the Debt Collection Industry (also available as a remote course)
This qualification has been designed to provide the learner with a wide scope of knowledge regarding the entire debt collection industry and an in-depth understanding of how legislation, industry regulations, standards and guidance provides a framework for compliance. The learner will also explore in more detail how compliance process systems are integrated into debt recovery organisational working practices.

Enrol
CSA Level 3 Award, Certificate, Diploma booking from
To enrol or to learn more please contact sales@csa-uk.com (0191 217 3079).
CSA Level 3 Remote diploma
The CSA Level 3 Diploma for the Debt Collection Industry is also available to study via distance learning, enabling students to benefit from greater flexibility.
The Level 3 remote course provides:
- One-to-one tutorial support from a qualified tutor via email/telephone/online*
- Webinars covering the content of each unit on demand - view anywhere with an internet connection
- Skype tutorials
- Access to the CSA e-Learning Academy online platform - your hub for all course materials, webinars and online chat with fellow students
- Flexible start dates - commence the course any time, from anywhere
- 24/7 access to all materials
* Please see terms and conditions for a breakdown of support available per student
Enrol
CSA Level 3 Remote Award, Certificate, Diploma booking from
To enrol or to learn more please contact sales@csa-uk.com (0191 217 3079).
CSA Level 5 Diploma in Compliance Risk Management for the Debt Collection Industry
Benefits to your firm
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Qualified Compliance Officer to a professional standard
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Opportunity to review current practices
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Benchmark against legal and regulatory standards
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Creation of a compliance strategy for the business
Enrol
To enrol or to learn more please contact sales@csa-uk.com (0191 217 3079).
Student testimonials
"I am a massive advocate of the level 2 programme. It provides people with an industry specific qualification and trains them in every operational area of our business. It has been a great success from a people point of view with the added commercial benefits as well."
- Chris Shaw, member company L&D Manager
"I would recommend CSA courses to anyone that is motivated and focused to succeed within the industry, as I feel it provides a good platform to excel with the expert knowledge that is provided."
- CSA Level 3 Diploma student
"We have found the CSA Level 3 qualification to be of benefit on many levels. It gives our Organisation credibility with our clients, regulator and external parties looking to partner with us. It gives our team members increased knowledge which builds confidence and credibility."
- Chris Nowland, member company L&D Manager
"The L5 Diploma in Compliance Risk Management has been both challenging and enjoyable in equal measure.
As a significant part of our industry faces one of its biggest regulatory changes in recent history, this course has helped provide a theoretical and practical understanding of our ongoing compliance obligations. It has also given a wider perspective in relation to both the political and economic environment within which we operate.
The course has provided significant professional development and the increased knowledge is being put to good use within our business."
- Sarah Kemp, CSA Level 5 Diploma student
"I can confirm that the Diploma has benefitted me by providing me with a better understanding of Compliance in line with regulatory requirements and how it is relevant to the debt recovery industry.
Although this course was the pilot for the Diploma 5, the CSA has taken all feedback on board, offered support via one-to-one assistance, provided in-depth study material and helpful guides and encouraged communication between the students via study workshops, group discussions via LinkedIn and the CSA e-Learning Academy.
I believe this course has benefitted both me and the business and along the way I have made some great contacts and friends which assists in continuing to share best practices."
- Susan Bain, CSA Level 5 Diploma student
"Our group was well supported by the professionals from the CSA along with the experienced tutors whom made learning fun, and who were very approachable, supportive and knowledgeable. The monthly sessions were relevant and structured.
Additional support groups on LinkedIn and the CSA e-Learning Academy helped our group to keep in touch and support one another."
- Lesley Wilson, CSA Level 5 Diploma student
“We have incorporated the CAI examination within our Annual Regulatory Training Programme; it comes at the end of the year’s curriculum and consolidates all the learning from the year. It has proven to be an excellent benchmark process to allow us to measure the effectiveness of our internal courses as well as providing an industry recognised certification for our staff."
- Alan MacDonald, member company Head of People and Culture
"By having staff members participate in the CAI this allows us, as an organisation, to measure through an external provider - the CSA - the quality of our internal training whilst also providing staff with an online external test of their knowledge and competency."
- Jonathan Lewis, member company Director of Debt Collection Services
Designed with people in mind, NOCN qualifications offer a step-by-step, unit-by-unit route into learning and skills that help to increase learners’ confidence and employability and make sure that the qualifications fit with today’s industry needs.
Financial & Legal Skills Partnership (FLSP)
We work closely with the FLSP who support us in developing our qualifications including the L2 Apprenticeship, the L3 Diploma and the L5 Compliance Diploma. The FLSP is a strategic, UK-wide, employer led organisation acting as the interface between employers, education, the government and training.
CSA Compliance Essentials
CSA Compliance Essentials will enable firms to embed a compliance culture - suitable for front and back office, customer and client-facing staff.
Users receive monthly compliance updates direct to their inbox featuring news and guidance tailored for those working within the credit and collections industry. Users are also presented with questions based upon these updates, assisting in reinforcing knowledge and understanding whilst preparing for the annual Collector Accreditation Initiative (CAI) test.
Accessible via the CSA's bespoke CAI platform, firms purchase licences with a company administrator responsible for registering and managing individual users.
Designed for all staff within the credit and collections industry, CSA Compliance Essentials provides insight for back-office and non-frontline staff, as well as deliverying knowledge development for team leaders, managers and compliance and learning and development professionals.
- Monthly compliance updates with accompanying questions to aid learning
- Access to a regularly updated knowledge database
- Email alerts to notify when new content is available
- The ability to trace progress for audit purposes and compliance records
Fees
Licences are £60.00 per user per year* (only 25p per day), and includes:
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Minimum of 12 industry and regulatory updates and questions, with five questions to direct learning
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Unlimited access to the materials and knowledge database
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Ability to monitor staff progress
Discounts available for bulk purchase of licences.
Free trail
To register for a free Compliance Essentials trial please contact us.
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CSA Compliance Essentials - learn more