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The Credit Services Association (CSA)
National Apprenticeship Week - Holly's story
“I’ve been able to work across different parts of the business, with key members of staff, and anywhere within First Locate that has required additional support."
Holly Barber is a former apprentice at First Locate.
When you embark on an apprenticeship, one of the main hopes is that it will set you up with the right skills and knowledge to develop a long-term career. This was certainly the case for Holly Barber.
After successfully completing her apprenticeship two years ago with Leeds-based Customer Care and Revenue Management company First Locate, Holly has never looked back. Indeed, she has added to her skills: she recently attained the CSA’s ‘Working in the Debt Collection Industry’ Technical Certificate, and very shortly will be taking on the role as a Company Trainer.
Since becoming one of the company’s first apprenticeship graduates, and completing her apprenticeship in Debt Collection, Holly has been a Front Line Agent, working closely with the Trace Investigations Team as well as expanding her knowledge of Domestic and SME Collections. She says that she has never stopped learning:
“I’ve been able to work across different parts of the business, with key members of staff, and anywhere within First Locate that has required additional support,” Holly explains. “Of course, there have been challenges to deal with, but I can happily put these down to learning experience which equips me well for the future.”
Seven out of ten apprentices are reported to stay with the same employer once their apprenticeship is completed, and the majority – Holly included – recognise how formal training makes them a much sought-after and employable asset.
Benefits to learners - click to enlarge
But the benefit of apprenticeships is by no means only weighted in favour of the employee. From First Locate’s perspective, it has gained a valuable member of the team who comes with an exceptional understanding of its business, an appreciation of its culture, and someone who has been taught in a professional manner.
With the introduction of the Apprenticeship Levy, employers have an opportunity to take more control over the design and quality of the apprenticeship training that is delivered. Apprenticeships are not only for young people like Holly, who are starting out on their chosen path, but also those who are already established, and looking to acquire news skills as they continue their career journey.
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