Joint action plan on nuisance calls and revised persistent misuse policy
Ofcom has powers to take action if a person ‘persistently misuses an electronic communications network or service', and publishes a general policy on how it is likely to use these powers.
The policy sets out examples of conduct that Ofcom is likely to regard as persistent misuse, and explains priorities for enforcement action. The main focus of the policy is on silent and abandoned telephone calls.
Ofcom has updated the policy to enable them to "better target the causes and effects of persistent misuse", and to "take more effective enforcement action to protect consumers". In particular, it makes clear that Ofcom is likely to "prioritise action wherever forms of misuse cause significant consumer harm".
The new policy comes into force on 1 March 2017.
The CSA is currently reviewing the policy and will engage with the regulator and issue a further statement early in the New Year. We hope to have Ofcom in attendance at the upcoming Members' Meeting & AGM on Tuesday 7 February 2017 at Leicester Marriott Hotel. In the meantime we would encourage members to read the statement and come back to us with any immediate concerns or questions.
Persistent misuse - full statement
Ofcom website information