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The Credit Services Association (CSA)
FCA clarifies position on CONC 7.3.7G
The FCA has published a new Q&A on their website which further clarifies CONC 7.3.7G.
The FCA state (in CONC 7.3.7G):
"Where appropriate, a firm should direct a customer in default or in arrears difficulties to sources of free and independent debt advice."
This does not prevent firms from (in addition to following the guidance in 7.3.7G) also directing customers in default or in arrears difficulties to other FCA authorised sources of debt advice, provided that the firm, in doing so, complies with the Principles and with the relevant provisions of CONC (eg the "clear, fair and not misleading" rule in CONC 3.3).