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The Credit Services Association (CSA)
CSA Level 3 Diploma for the Debt Collection Industry certified by the CPD Certification Service
The Level 3 qualification is an industry recognised qualification that offers proof of knowledge and the skills required to function as a proficient professional within the debt collection industry. This qualification has been designed to provide the learner with a wide scope of knowledge regarding the entire Debt Collection Industry and an in-depth understanding of how legislation, industry regulations, standards and guidance embodies a framework for compliance. The learner will also explore in more detail how compliance process systems are integrated into debt recovery organisation working practices.
Fiona Macaskill, CSA head of learning & development said: “It is an important step in the development of the service we offer Members to join the CPD Accreditation Service. Accredited CPD training means the learning activity has reached the required CPD standards and benchmarks."
Each unit of the Level 3 qualification is delivered via a modular learning approach to allow employees to have the flexibility of building up to the full Diploma qualification in stages over time. This gives both the sponsoring company and the student the opportunity to achieve an accredited Award, Certificate, or full Diploma (subject to approval) by building up credits from the units throughout the year.
The Level 3 Diploma is a challenging but rewarding course focused on professional development that will provide greater breadth, knowledge and understanding of the entire debt collection industry.
"The importance of CPD is to keep professionals updated with relevant training, information, skills and knowledge to remain competent throughout their career journey", added Fiona. "This continuous learning will also help to improve our whole industry."
To learn more about the CSA’s Learning & Development portfolio please click here.