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The Credit Services Association (CSA)
CSA confirms UK Credit and Collections Conference (UKCCC) 2015 full programme
The full programme and keynote speakers have been confirmed for the UKCCC 2015, taking place at the Hilton London Wembley on 9-10 September.
The conference day will be chaired by John Humphrys, the celebrated and award-winning broadcaster who has presented BBC Radio 4’s Today programme since 1987 and has just finished his 11th series of Mastermind; and Julia Hartley-Brewer, popular and outspoken broadcaster and columnist, will present the first keynote of the day. An economic update will follow Julia’s keynote and the morning plenary will conclude with a panel discussion covering the very topical subject of customer vulnerability.
Mid-morning, delegates will be able to choose between a series of presentations and seminars that are broken down into six streams: Technology and Innovation; The Customer Experience; Regulatory Agenda; Debt Sale and Purchase; Contingency and In-house Collections; and a Creditor’s Perspective.
Each stream will feature industry experts delivering a variety of essential industry news, updates and informative seminars. Topics include:
- Libertarian paternalism – applying behavioural science to our industry.
- The plain English campaign – the key to avoiding jargon and confusing customers.
- FCA supervision – what next?
- Expansion into Europe and beyond – opportunity knocks?
- What’s next for utility, telecoms and local authority collections?
- Risk mitigation and the regulator’s agenda for the lending industry.
Following the final afternoon drinks reception, the much anticipated and popular industry debate will close the main body of the conference. ‘The regulated and unregulated collections industry – same but different?’ will again be chaired by John Humphrys who will be joined by a number of high profile panellists to discuss and debate the problems surrounding the interpretational issues which exist in the regulated and unregulated sectors of the combined industry and the potential negative consequences this is having on businesses.
As always, the event concludes with the prestigious black tie gala dinner which celebrates industry success and offers some very exciting top class entertainment.
To register interest in attending, and for further details on what the UKCCC has to offer, please contact Adriana Galli Davison on firstname.lastname@example.org or 0191 217 3073