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The Credit Services Association (CSA)
Our Role as a Trade Association
A trade association, also known as a ‘trade body’ or ‘industry association’, is an organisation that represents the views of its Members when speaking with the stakeholders such as the Government or industry regulators.
We provide guidance and resources to Member companies to help them conduct their businesses effectively, ethically and fairly. We also provide regular updates to Members to ensure they are aware of industry news as it happens.
Our vision is to build confidence in the debt collection and debt purchase industry amongst Member companies and the customers they deal with on a daily basis. Our aim is to make the debt collection process simple, clear and less stressful for those affected. We are committed to creating a sustainable future for the industry by:
- ensuring our Members put Customers at the heart of everything they do so that they have the confidence to engage
- acting as a Support network for all involved in and affected by the work of our Members
- taking Action to ensure that the highest standards are upheld and ongoing engagement with industry regulators and government is maintained
OUR CODES AND STANDARDS
All Members adhere to our Code of Practice, which guarantees that the very highest industry standards are upheld.
The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services Members provide. We work closely with the regulator for consumer credit, the Financial Conduct Authority (FCA), and other industry regulators to continually update the Code of Practice in line with the latest regulatory developments.
It is essential that all CSA Members follow our Code of Practice and provide a declaration of compliance with statutory legislation covering our industry. Members can also be subject to annual credit checks and various industry audits.
Articles of Association of Credit Services Association
The Association’s head office is located in Newcastle upon Tyne. It is headed up by our chief executive officer and consists of various different departments which assist in the smooth running of the organisation. Each department has a diverse range of highly skilled staff who contribute towards the successful running of the Association on a daily basis. The following departments make up the Credit Services Association (CSA);
- Membership and Compliance
- Learning & Development/Training
- Internal Operations and Human Resources (HR)
The CSA is governed by a Board of Directors who are an integral part of the Association.
The Board of Directors are elected by the Members of the Association and together they bring with them a wealth of experience and knowledge from the credit and collections industry.
The CSA also has a number of special advisors to the board, and they advise on issues such as compliance, customer relations and other important industry developments.